Warranty & Service Coordinator

Stancil Services; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Stancil Services in Charlotte, NC seeks a Warranty Administrator to manage homeowner and builder warranty requests, coordinate schedules, and maintain accurate documentation. You will be the communication hub between homeowners, builders, and the production team, delivering responsive service with professionalism and care.

This role emphasizes organization, customer service, and reliable follow-up to support project success and uphold Stancil’s reputation for excellence.

Qualifications

• High school graduation or equivalent (GED, college, technical or trade school transcript, foreign equivalents).
• Strong computer proficiency, including Microsoft Office Suite.
• Knowledge of Sage software preferred but not required.
• Prior experience in customer service or administrative coordination.
• Excellent written and verbal communication skills.
• Ability to multitask, stay organized, and maintain accuracy under pressure.

Responsibilities

• Review warranty requests and portals to create work orders from repair lists.
• Manage scheduling and ensure timely completion of warranty and service requests.
• Communicate with the Warranty Manager on scheduling and workflow changes.
• Confirm job readiness and schedule appointments with homeowners.
• Maintain builder relationships by responding promptly and documenting actions.
• Record and track all builder communications and warranty documentation.

Skills

Multitasking

Organization

Written & Verbal Communication

Customer Service

Administrative Coordination

Tech Proficiency

Education

High school diploma or equivalent

Tools

Sage

Microsoft Office Suite

Job description

Stancil Services in Charlotte, NC seeks a Warranty Administrator to manage homeowner and builder warranty requests, coordinate schedules, and maintain accurate documentation. You will be the communication hub between homeowners, builders, and the production team, delivering responsive service with professionalism and care.

This role emphasizes organization, customer service, and reliable follow-up to support project success and uphold Stancil’s reputation for excellence.