Field Warranty Technician – Luxury Homes (Charlotte)

Classica Homes; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Car allowance

Phone allowance

Job summary

Classica Homes in Charlotte, NC is seeking a Warranty Technician to serve as the on-site representative during warranty visits. You will perform punch-list style repairs, support trade partners, and keep homeowners informed of progress and next steps.

Based in the Charlotte area, you’ll navigate a fast-paced environment, work with the Warranty Team to uphold Classica's standards, and rely on your carpentry, communication, and organizational skills to deliver high-quality results.

Qualifications

• Experience in residential single-family construction with basic carpentry, door adjustments, drywall, and painting skills.
• Able to ascend/descend ladders and stairs, work in confined spaces like attics and crawlspaces, and lift 50 pounds.
• Written and verbal communication skills to build trust with homeowners, Warranty Team and Trade partners.
• Proficient reading/sending emails and scheduling updates (Outlook).
• Record items as completed from warranty tickets.
• Report progress to Warranty Coordinator, update notes daily from field using iPad or computer.
• Print warranty reports as needed. Self-schedule fill-in appointments.
• Own personal vehicle and tools to do the job.
• Ability to work independently and collaboratively, with customer-focused mindset.
• Willingness to learn and accept feedback.

Responsibilities

• Handle punch-list style repairs during warranty visits.
• Support scheduled Trade Partners on warranty items.
• Keep homeowners and the team updated on completed work and next steps.
• Document progress and closeout warranty tickets.
• Maintain organization of field notes and warranty reports.

Skills

Carpentry basics

Communication skills

Outlook proficient

Field technician

Own vehicle

Tools

Outlook

iPad

Laptop/PC

Job description

Classica Homes in Charlotte, NC is seeking a Warranty Technician to serve as the on-site representative during warranty visits. You will perform punch-list style repairs, support trade partners, and keep homeowners informed of progress and next steps.

Based in the Charlotte area, you’ll navigate a fast-paced environment, work with the Warranty Team to uphold Classica's standards, and rely on your carpentry, communication, and organizational skills to deliver high-quality results.