Warranty & Service Coordinator

Twin Disc Incorporated; Mount Pleasant (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible work schedule

Health, dental, and vision insurance

401(k) with employer match

Paid time off and holiday shutdown

Job summary

Twin Disc Incorporated is seeking a Warranty Administrative Assistant to join the Product Service team in Mount Pleasant, Wisconsin. You will act as a vital conduit between customers, distributors, product service engineers, logistics, finance, quality, and engineering to efficiently manage warranty claims and support programs.

The role emphasizes data analysis, reporting, and program administration, with responsibilities spanning claim processing, training coordination, and system support

Qualifications

• Requires an associate or bachelor’s degree; equivalent experience considered.
• Minimum 2 years in customer support, service coordination, aftermarket support, warranty administration, or similar admin role.
• Proficient with Microsoft Office; strong organizational and time-management skills.

Responsibilities

• Manage acceptance, processing, investigation, and resolution of warranty claims.
• Communicate claim status and resolutions with customers, distributors, and subsidiaries.
• Coordinate customer credits, invoicing and financial transactions related to warranty activities.
• Support warranty-related return materials investigations, recalls, repair/return programs, and quality inquiries.
• Maintain warranty cost and risk analysis reporting; prepare monthly warranty summaries and GL journal entries.
• Coordinate training schedules, registrations, attendance records, and communications.
• Manage hotel arrangements for training programs and support Extended Warranty administration.
• Maintain service information in ERP/CRM platforms; support Salesforce admin tasks and service docs.

Skills

Microsoft Office

Organizational skills

Time management

Verbal and written communication

Analytical abilities

Problem solving

Multitasking

Education

Associate degree

Bachelor’s degree

Equivalent experience

Tools

JD Edwards (ERP)

Salesforce CRM

Job description

Twin Disc Incorporated is seeking a Warranty Administrative Assistant to join the Product Service team in Mount Pleasant, Wisconsin. You will act as a vital conduit between customers, distributors, product service engineers, logistics, finance, quality, and engineering to efficiently manage warranty claims and support programs.

The role emphasizes data analysis, reporting, and program administration, with responsibilities spanning claim processing, training coordination, and system support