Service Admin Assistant

Stevens Point Ford; Stevens Point (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Stevens Point Auto Center is seeking an Admin Assistant to support warranty claim processing within our Automotive Service Department. You will ensure claims are accurately documented and processed on time, coordinating with manufacturers, suppliers, and internal teams.

Ideal candidates will have a high school diploma, strong attention to detail, excellent organizational skills, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent is required
• Strong attention to detail and accuracy
• Excellent organizational and time-management skills
• Strong analytical and problem-solving abilities
• Good communication and interpersonal skills
• Proficiency in Microsoft Office

Responsibilities

• Process and submit automotive warranty claims accurately and within required timelines
• Review claim documentation to ensure all required information and supporting documents are complete
• Maintain organized and up-to-date records of warranty claims and related documentation
• Liaise with vehicle manufacturers, suppliers, and internal teams to resolve claim-related issues
• Track claim status and follow up on pending or rejected claims
• Coordinate with service and workshop teams to ensure accurate claim submissions
• Stay updated on manufacturer warranty policies, procedures, and claim requirements
• Other administrative duties as assigned

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Wage: $17.00 - $20.00/hour, paid weekly

We are looking for a detail-oriented Admin Assistant to support warranty claim processing and administration within our Automotive Service Department. The role will be responsible for ensuring claims are accurately documented, processed within required timelines, and properly coordinated with manufacturers, suppliers, and internal teams.

At Stevens Point Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Stevens Point Auto Center, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Key Responsibilities

• Process and submit automotive warranty claims accurately and within required timelines

• Review claim documentation to ensure all required information and supporting documents are complete

• Maintain organized and up-to-date records of warranty claims and related documentation

• Liaise with vehicle manufacturers, suppliers, and internal teams to resolve claim-related issues

• Track claim status and follow up on pending or rejected claims

• Coordinate with service and workshop teams to ensure accurate claim submissions

• Stay updated on manufacturer warranty policies, procedures, and claim requirements

• Other administrative duties as assigned

Requirements

• High school diploma or equivalent

• Good understanding of automotive warranty policies and procedures a plus

• Strong attention to detail and accuracy

• Excellent organizational and time-management skills

• Strong analytical and problem-solving abilities

• Good communication and interpersonal skills

• Proficiency in Microsoft Office

• Ability to manage multiple claims and priorities in a fast-paced environment

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.