Warranty Administrative Assistant

Twin Disc Incorporated; Mount Pleasant (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible work schedule

Health, dental, and vision insurance

401(k) with employer match

Paid time off and holiday shutdown

Job summary

Twin Disc Incorporated is seeking a Warranty Administrative Assistant to join the Product Service team in Mount Pleasant, Wisconsin. You will act as a vital conduit between customers, distributors, product service engineers, logistics, finance, quality, and engineering to efficiently manage warranty claims and support programs.

The role emphasizes data analysis, reporting, and program administration, with responsibilities spanning claim processing, training coordination, and system support

Qualifications

• Requires an associate or bachelor’s degree; equivalent experience considered.
• Minimum 2 years in customer support, service coordination, aftermarket support, warranty administration, or similar admin role.
• Proficient with Microsoft Office; strong organizational and time-management skills.

Responsibilities

• Manage acceptance, processing, investigation, and resolution of warranty claims.
• Communicate claim status and resolutions with customers, distributors, and subsidiaries.
• Coordinate customer credits, invoicing and financial transactions related to warranty activities.
• Support warranty-related return materials investigations, recalls, repair/return programs, and quality inquiries.
• Maintain warranty cost and risk analysis reporting; prepare monthly warranty summaries and GL journal entries.
• Coordinate training schedules, registrations, attendance records, and communications.
• Manage hotel arrangements for training programs and support Extended Warranty administration.
• Maintain service information in ERP/CRM platforms; support Salesforce admin tasks and service docs.

Skills

Microsoft Office

Organizational skills

Time management

Verbal and written communication

Analytical abilities

Problem solving

Multitasking

Education

Associate degree

Bachelor’s degree

Equivalent experience

Tools

JD Edwards (ERP)

Salesforce CRM

Job description

Warranty Administrative Assistant

Make an Impact with Twin Disc

At Twin Disc, we design and manufacture power transmission solutions that move industries around the world. We are seeking a highly organized and customer-focused Warranty Administrative Assistant to join our Product Service team in Mount Pleasant, Wisconsin. This role serves as a critical link between customers, distributors, product service engineers, logistics, finance, quality, and engineering teams to ensure efficient handling of warranty claims, service programs, and customer support activities.

What You'll Do

Warranty & Customer Support

• Manage the acceptance, processing, investigation, and resolution of warranty claims.
• Communicate claim status, findings, and resolutions with customers, distributors, and subsidiaries.
• Coordinate customer credits, invoicing, and financial transactions related to warranty activities.
• Support return material investigations, product recalls, repair and return programs, and quality-related inquiries.

Data Analysis & Reporting

• Maintain warranty cost and risk analysis reporting.
• Analyze warranty and return material data to identify trends and opportunities for improvement.
• Prepare monthly warranty summaries, financial reports, and general ledger journal entries.
• Provide recommendations to management regarding warranty budgets and financial performance.

Training & Program Administration

• Coordinate training schedules, registrations, attendance records, and participant communications.
• Manage hotel accommodations and logistical arrangements for training programs.
• Support Extended Warranty and Extended Service Agreement administration.

Systems & Process Support

• Maintain service-related information within ERP and CRM platforms.
• Support continuous improvement initiatives for warranty and service processes.
• Assist with Salesforce administration, service documentation, and customer record maintenance.
• Help manage ExpressTech and other service support systems.

What We’re Looking For

Required Qualifications

• Associate or bachelor’s degree preferred; equivalent experience considered.
• Minimum of 2 years of experience in customer support, service coordination, aftermarket support, warranty administration, or a related administrative role.
• Strong proficiency with Microsoft Office applications.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving and analytical abilities.

Preferred Qualifications

• Experience working with ERP systems, preferably JD Edwards.
• Experience with Salesforce CRM.
• Knowledge of mechanical systems, hydraulics, electronics, clutches, gearing, or related industrial products.
• Familiarity with warranty administration, failure analysis, or product investigations.
• Experience supporting manufacturing, industrial, marine, off-highway, or power transmission industries.

Why Twin Disc?

We offer a supportive and flexible workplace where your expertise truly matters. Our competitive Total Rewards package includes:

• Flexible work schedule supporting work‑life balance
• Competitive base salary and annual incentive plans
• Comprehensive health, dental, and vision insurance
• 401(k) with exceptional employer match
• Generous paid time off with a holiday shutdown
• Wellness Program participation
• Employee Assistance Program (EAP) with robust resources
• Opportunity to work with a diverse, high‑performing global team

Equal Opportunity Employer

Twin Disc is an Equal Opportunity and Affinity Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, genetic information, or any other protected status under applicable law.

We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.