Warranty & Returns Leader — Drive Customer Confidence

Socket.dev; Muncie (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Paid time off

Telehealth

Disability insurance

Employee assistance programs

Wellness programs

Job summary

Muncie Power is seeking a Warranty Department Supervisor to lead warranty activities in Yorktown, IN. You will oversee investigations, analyze trends, prepare reports, and ensure timely resolution of warranty claims while maintaining customer satisfaction.

Responsibilities include leading the warranty team, coordinating with engineering and production, and ensuring compliant warranty practices. Candidates should have strong communication, technical aptitude, and experience in manufacturing

Qualifications

• Bachelor's degree or equivalent in a technical or business-related field is preferred.
• Minimum 3 years of bench assembly or equivalent hands-on product knowledge in a manufacturing environment.
• Minimum 2 years in Customer Service, Warranty, Quality, or a leadership role preferred.
• Strong written and verbal communication, with the ability to engage cross-functional teams.
• Mechanical, hydraulic, and electronic product understanding;technical mindset.

Responsibilities

• Lead investigation and response to customer inquiries related to non-conforming products.
• Manage warranty inquiries and ensure timely, fair resolutions.
• Supervise Warranty Department personnel and set priorities.
• Prepare warranty reports and communicate findings to customers.
• Provide technical and administrative assistance for returns, warranty, troubleshooting, and repairs.
• Analyze warranty data to identify trends and improvement opportunities.
• Chairs SPA meetings and negotiates claims with customers.
• Ensure ISO-related activities are properly executed within Warranty.
• Adhere to company warranty and repair practices; report to VP of Engineering.

Skills

Communication skills

Mechanical aptitude

Emotional intelligence

Leadership

Troubleshooting

Education

Bachelor's degree in technical field

Tools

ERP systems

Warranty reporting systems

MS Office

Job description

Muncie Power is seeking a Warranty Department Supervisor to lead warranty activities in Yorktown, IN. You will oversee investigations, analyze trends, prepare reports, and ensure timely resolution of warranty claims while maintaining customer satisfaction.

Responsibilities include leading the warranty team, coordinating with engineering and production, and ensuring compliant warranty practices. Candidates should have strong communication, technical aptitude, and experience in manufacturing