Warranty Claims Specialist — Customer Success & Process Improvement

PSG Global Solutions; Auburn Hills (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

PSG Global Solutions is seeking a Warranty Coordinator in Auburn Hills, Michigan. This role is vital for maintaining customer satisfaction and handling warranty claims with factories.

The candidate will be responsible for tracking and reporting warranty cases, coordinating returns, and ensuring effective communication. Strong organizational skills and proficiency in MS Office and SAP are required to excel in this position.

Qualifications

• Strong oral and written communication skills are essential.
• Proficiency in MS Office and SAP is required.
• Ability to manage multiple tasks effectively.

Responsibilities

• Oversee warranty case administration and monitoring.
• Collect warranty data from Service Tech and customers.
• Coordinate core returns and warranty processes.

Skills

Oral and Written Communication Skills

MS Office

SAP

Multi-Tasking

Organizational Skills

Job description

PSG Global Solutions is seeking a Warranty Coordinator in Auburn Hills, Michigan. This role is vital for maintaining customer satisfaction and handling warranty claims with factories.

The candidate will be responsible for tracking and reporting warranty cases, coordinating returns, and ensuring effective communication. Strong organizational skills and proficiency in MS Office and SAP are required to excel in this position.