Warranty & Returns Lead - Customer Care & Quality

Muncie Power Products, Inc.; Muncie (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k match

Paid time off

Paid holidays

Life & disability insurance

Employee assistance

Job summary

Muncie Power Products, Inc. seeks a Warranty & Returns Manager to lead the Warranty Department in Muncie, IN.

You will oversee customer inquiries, coordinate corrective actions, and ensure timely warranty resolutions while maintaining documentation and reporting accuracy. The role requires a technical or business background, 3+ years of leadership in warranty/quality, strong communication and cross-functional collaboration, and the ability to drive ISO-related initiatives.

Qualifications

• Bachelor's degree in a technical or business related field, or equivalent job experience preferred.
• 3+ years of bench assembly or related hands-on product knowledge preferred.
• 2+ years in a Customer Service, Warranty, Quality, or similar leadership role preferred.
• Strong written and verbal communication skills with cross-functional teams.
• Mechanical, hydraulic, and electronic product understanding.

Responsibilities

• Lead investigations of customer inquiries and resolve warranty issues promptly.
• Coordinate with internal teams to resolve issues and drive improvements.
• Prepare warranty and repair reports, findings, and customer communications.
• Supervise Warranty Department personnel and set priorities to ensure timely completion.
• Provide technical and administrative support for returns, warranties, troubleshooting, and repairs.
• Analyze warranty data to identify trends and opportunities for improvement.
• Chair SPA meetings and negotiate claims with customers.
• Element Champion for ISO activities in the Warranty Department.
• Ensure adherence to standard warranty and repair practices.
• Assist VP of Engineering with other duties as assigned.

Skills

Communication skills

Mechanical aptitude

Emotional intelligence

Leadership

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

MS Office

ERP systems

Warranty reporting systems

Job description

Muncie Power Products, Inc. seeks a Warranty & Returns Manager to lead the Warranty Department in Muncie, IN.

You will oversee customer inquiries, coordinate corrective actions, and ensure timely warranty resolutions while maintaining documentation and reporting accuracy. The role requires a technical or business background, 3+ years of leadership in warranty/quality, strong communication and cross-functional collaboration, and the ability to drive ISO-related initiatives.