Warranty Resolution Specialist (AI-Enabled)

KING Living Inc.; Chicago (IL); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Employee discounts on premium products

EAP program

Job summary

King Living is seeking a customer-focused professional to own warranty and service cases end-to-end, coordinating with Warranty, Delivery and internal teams. You will leverage AI-enabled tools to improve accuracy and response times while delivering a premium customer experience.

Ideal candidates have experience in furniture or service industries, strong problem-solving skills, and a genuine drive to resolve issues with care and speed.

Qualifications

• Proven background in customer service, preferably in furniture, retail or service-based industries.
• Strong conflict resolution, de-escalation and communication skills.
• Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage.

Responsibilities

• Warranty Resolution & Case Ownership: Own post-sale warranty and service enquiries from start to finish.
• Customer Communication & Coordination: Maintain transparent, timely communication and coordinate internally to keep resolutions on track.
• AI-Driven Support: Apply AI tools to improve accuracy and turnaround times.
• Escalation & Operational Support: Identify high-risk issues and escalate appropriately; advise on care, materials and coverage.
• Process & Improvement: Contribute to knowledge bases and process improvements.

Skills

Customer service

Conflict resolution

Communication

CRM familiarity

AI tools

Problem solving

Product knowledge

Tools

Salesforce Customer 360

Job description

King Living is seeking a customer-focused professional to own warranty and service cases end-to-end, coordinating with Warranty, Delivery and internal teams. You will leverage AI-enabled tools to improve accuracy and response times while delivering a premium customer experience.

Ideal candidates have experience in furniture or service industries, strong problem-solving skills, and a genuine drive to resolve issues with care and speed.