Warranty & Service Specialist - AI-Driven Customer Care

King Living; Chicago (IL); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Employee discounts

Family & friends discounts

EAP program

Team events

Job summary

King Living is seeking a solutions-focused customer service professional to own warranty and service cases end to end. You’ll troubleshoot product issues, coordinate with internal teams, and communicate transparently with customers to deliver premium resolutions.

You will leverage AI-enabled tools to improve accuracy and speed while maintaining King Living’s high standards. You should bring empathy, ownership, and a commitment to resolving every case with care and speed, ideally with

Qualifications

• Proven background in customer service, preferably in furniture, retail or service-based industries.
• Strong conflict resolution, de-escalation and communication skills.
• Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage.
• Understanding of warranties, consumer guarantees and product fault assessment.
• Comfortable using digital tools, AI-enabled systems and knowledge bases.
• Problem‑solving mindset with a genuine focus on customer satisfaction.
• Strong product knowledge — or the curiosity and drive to build it quickly.

Responsibilities

• Own post-sale warranty and service enquiries from start to finish — troubleshooting concerns with a creative, solutions-focused mindset that balances process with a great customer experience.
• Maintain transparent, timely communication throughout every case — managing expectations, setting service windows and coordinating internally to keep resolutions on track.
• Apply AI tools and automations to improve accuracy, turnaround and customer messaging — identifying opportunities to improve first-contact resolution.
• Identify high-risk or complex issues and elevate appropriately — maintaining strong product knowledge to advise customers accurately on care, materials and coverage.
• Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.

Skills

Customer service

Conflict resolution

Communication skills

Problem solving

Empathy

Ownership mindset

Customer advocacy

Tools

Salesforce Customer 360

Job description

King Living is seeking a solutions-focused customer service professional to own warranty and service cases end to end. You’ll troubleshoot product issues, coordinate with internal teams, and communicate transparently with customers to deliver premium resolutions.

You will leverage AI-enabled tools to improve accuracy and speed while maintaining King Living’s high standards. You should bring empathy, ownership, and a commitment to resolving every case with care and speed, ideally with