AI-Driven Warranty & Service Specialist

King Living Pty; Chicago (IL); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Employee discounts

Family & friends discounts

Job summary

King Living is seeking a customer-focused Warranty and Service Specialist who owns cases end-to-end — from troubleshooting to resolution — with empathy and accountability. This role combines strong communication, problem solving and cross-team collaboration to deliver premium service.

You will use AI-enabled tools to improve first-contact resolution, coordinate with Warranty, Delivery and Customer Service, and contribute to a knowledge base that helps the team get better every day.

Qualifications

• Proven background in customer service, preferably in furniture, retail or service-based industries.
• Strong conflict resolution, de-escalation and communication skills.
• Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage
• Understanding of warranties, consumer guarantees and product fault assessment
• Comfortable using digital tools, AI-enabled systems and knowledge bases
• Problem-solving mindset with a genuine focus on customer satisfaction
• Strong product knowledge — or the curiosity and drive to build it quickly

Responsibilities

• Warranty Resolution & Case Ownership: own post-sale warranty and service enquiries from start to finish.
• Customer Communication & Coordination: maintain transparent, timely communication and coordinate internally.
• AI-Driven Support: apply AI tools to improve accuracy, turnaround and customer messaging.
• Escalation & Operational Support: identify high-risk issues and escalate appropriately.
• Process & Improvement: contribute to process improvements and knowledge base articles.

Skills

Customer service

Conflict resolution

CRM platforms

Warranties knowledge

AI-enabled tools

Problem solving

Product knowledge

Job description

King Living is seeking a customer-focused Warranty and Service Specialist who owns cases end-to-end — from troubleshooting to resolution — with empathy and accountability. This role combines strong communication, problem solving and cross-team collaboration to deliver premium service.

You will use AI-enabled tools to improve first-contact resolution, coordinate with Warranty, Delivery and Customer Service, and contribute to a knowledge base that helps the team get better every day.