AI-Powered Warranty & Service Consultant

King Living, Inc.; Chicago (IL); On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Generous Discounts

Career Growth

AI-Forward Environment

Job summary

King Living is seeking a solutions-focused Customer Service professional to own warranty and service cases end to end—troubleshooting product issues, coordinating repairs and keeping customers informed with a transparent, empathetic approach. You will use AI-enabled tools to work smarter and deliver resolutions that reflect the premium King Living standard.

You will collaborate with Customer Service, Warranty, Delivery and internal teams, escalate complex issues when needed, and contribute to

Qualifications

• Proven background in customer service, preferably in furniture, retail or service-based industries.
• Strong conflict resolution, de-escalation and communication skills.
• Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage.
• Understanding of warranties, consumer guarantees and product fault assessment.
• Comfortable using digital tools, AI-enabled systems and knowledge bases.
• Problem-solving mindset with a genuine focus on customer satisfaction.
• Strong product knowledge — or the curiosity and drive to build it quickly.

Responsibilities

• Warranty Resolution & Case Ownership: Own post-sale warranty and service enquiries from start to finish, troubleshooting concerns with a creative, solutions-focused mindset.
• Customer Communication & Coordination: Maintain transparent, timely communication throughout every case, managing expectations and coordinating internally to keep resolutions on track.
• AI-Driven Support: Apply AI tools and automations to improve accuracy, turnaround and customer messaging.
• Escalation & Operational Support: Identify high-risk or complex issues and escalate appropriately, maintaining strong product knowledge.
• Process & Improvement: Ensure resolutions align with quality standards and contribute to knowledge base articles and process improvements.

Skills

Customer service

Conflict resolution

CRM platforms

Warranty knowledge

Digital tools

Problem solving

Product knowledge

Job description

King Living is seeking a solutions-focused Customer Service professional to own warranty and service cases end to end—troubleshooting product issues, coordinating repairs and keeping customers informed with a transparent, empathetic approach. You will use AI-enabled tools to work smarter and deliver resolutions that reflect the premium King Living standard.

You will collaborate with Customer Service, Warranty, Delivery and internal teams, escalate complex issues when needed, and contribute to