Warranty & Quality Claims Specialist

Superior Essex Communications; Atlanta (GA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Superior Essex Communications in Atlanta, GA, seeks a Customer Quality & Warranty Specialist to manage customer claims, RMAs, and warranty programs while supporting ISO and TL 9000 quality systems. You will collaborate with the Manager to expand responsibilities, including claim settlement and legal liaison.

Key duties include processing claims, maintaining dashboards, and ensuring accurate documentation across ERP systems. A bachelor’s degree and 2–5 years of related experience are preferred.

Qualifikationen

• Bachelor’s degree in business, quality, operations, or a related field.
• 2 to 5 years’ experience in customer service, inside sales, claims, order management, or quality.
• Experience in wire and cable or industrial manufacturing is preferred.
• Experience with claims, returns, credits, or warranty processes is preferred.

Aufgaben

• Manage all customer claim activities, including review and classification of complaints.
• Approve and administer Return Material Authorizations (RMAs).
• Support warranty programs and ISO/TL 9000 quality systems, including documentation and reporting.
• Coordinate bi-weekly reports and meetings; communicate with customers and sales.
• Maintain warranty letters, certificates, and dashboards; support ERP-related tasks.

Kenntnisse

Communication skills

Detail oriented

Problem solving

MX Open ERP experience

ISO TL 9000 knowledge

Ausbildung

Bachelor’s degree in business, quality, operations, or related field

Tools

MX Open ERP

MS Office

Jobbeschreibung

Superior Essex Communications in Atlanta, GA, seeks a Customer Quality & Warranty Specialist to manage customer claims, RMAs, and warranty programs while supporting ISO and TL 9000 quality systems. You will collaborate with the Manager to expand responsibilities, including claim settlement and legal liaison.

Key duties include processing claims, maintaining dashboards, and ensuring accurate documentation across ERP systems. A bachelor’s degree and 2–5 years of related experience are preferred.