Senior Quality Engineer - Customer & Warranty Excellence

C01 Carrier Corporation; Charlotte (NC); Sur place; USD 79 000 - 158 000; Plein temps

Avantages offerts par ce poste

Health Care Benefits

Retirement Benefits

Paid time off

Disability insurance

Life Insurance

Tax-Advantaged Accounts

Tuition Assistance

Résumé du poste

Carrier Global Corporation is seeking a Quality Engineer to support external performance, warranty reduction goals, and customer satisfaction initiatives. You will serve as a key interface between Service, Engineering, and Manufacturing to ensure effective claim management and continuous improvement.

The role requires a Bachelor’s in Mechanical/Manufacturing/Industrial Engineering with 5+ years in quality/CI, plus 1+ year MS Office proficiency.

Qualifications

• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
• 5+ years experience in Quality, Continuous Improvement, Operational Excellence, or Operations in a manufacturing environment.
• 2+ years experience analyzing complex manufacturing and quality data to identify root causes, determine drivers of variation, and implement corrective actions.
• 1+ years experience using Microsoft Office tools.

Responsabilités

• Drive external quality metrics including Claim Count, Standard Warranty, and Customer Escapes (PPM).
• Act as the primary interface with Technical Service Managers for warranty topics.
• Review and validate warranty claims to ensure compliance with Carrier Warranty Standards.
• Lead Schedule Q (Cost of Poor Quality) activities, with focus on reducing warranty associated with commissioning and first-year warranty costs.
• Track and monitor warranty contributors and work to meet or exceed corporate warranty-reduction targets.
• Collaborate with Engineering to implement corrective actions addressing warranty cost drivers.
• Support field teams with plant-related information when beneficial.
• Coordinate field part returns to enable effective root-cause analysis.
• Lead structured investigations using 8D and A3 methodologies.
• Analyze large data sets to identify key contributors and develop targeted improvement projects.
• Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.

Connaissances

Quality experience

Data analysis

MS Office

Communication skills

Formation

Bachelor’s in Mechanical/Manufacturing/Industrial Engineering

Master’s in Engineering or MBA

Outils

Salesforce

Power BI

Description du poste

Carrier Global Corporation is seeking a Quality Engineer to support external performance, warranty reduction goals, and customer satisfaction initiatives. You will serve as a key interface between Service, Engineering, and Manufacturing to ensure effective claim management and continuous improvement.

The role requires a Bachelor’s in Mechanical/Manufacturing/Industrial Engineering with 5+ years in quality/CI, plus 1+ year MS Office proficiency.