Warranty & Quality Claims Expert

Superior Essex Inc.; Atlanta (GA); Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

Superior Essex Inc. seeks a Customer Quality & Warranty Specialist to support claims, RMAs, credits, and warranty programs while aligning with ISO and TL 9000 quality systems. You will work with the Manager and help to settle claims, manage documentation, and liaise with customers and legal when needed.

The role requires attention to detail, strong communication, and ERP experience to maintain dashboards and reports. Prior experience in manufacturing is a plus; bachelor's degree is preferred.

Formación

• Bachelor’s degree in business, quality, operations, or related field or equivalent experience.
• 2–5 years’ experience in customer service, inside sales, claims, order management, or quality.
• Experience in wire and cable or industrial manufacturing is preferred.
• Experience with claims, returns, credits, or warranty processes is preferred.

Responsabilidades

• Manage customer claim activities and RMAs, ensuring proper classification and timely processing.
• Administer return material authorizations and warranty documentation.
• Support ISO and TL 9000 registrations, including updating procedures and manuals.
• Prepare dashboards and reports for management and coordinate with Sales on stock rotations.
• Communicate with customers, sales reps, and installation firms regarding documentation and denials.

Conocimientos

Excellent communication

Attention to detail

Analytical/problem solving

Professional demeanor with customers

MX Open ERP experience

ISO & TL 9000 knowledge

Educación

Bachelor’s degree in business/quality/operations or related field

Herramientas

Microsoft Office (Word, Excel)

ERP systems (order, inventory, reporting)

Dashboards & reporting tools

Descripción del empleo

Superior Essex Inc. seeks a Customer Quality & Warranty Specialist to support claims, RMAs, credits, and warranty programs while aligning with ISO and TL 9000 quality systems. You will work with the Manager and help to settle claims, manage documentation, and liaise with customers and legal when needed.

The role requires attention to detail, strong communication, and ERP experience to maintain dashboards and reports. Prior experience in manufacturing is a plus; bachelor's degree is preferred.