Customer Tech Support & Claims Specialist

Benteler Automotive Corporation; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) Match

Dental Insurance

Health Savings Accounts

Flexible Work Schedules

Educational Assistance

Vision Insurance

Job summary

A global automotive company located in Houston is seeking a Customer Technical Support/Claims Specialist. This role involves managing customer complaints and coordinating with sales and quality teams. Candidates should have at least 8 years of experience in manufacturing and 4 years in quality assurance. Proficiency in SAP and strong analytical skills are essential. A BS/BA in Engineering or a related field is preferred, alongside excellent communication and organizational abilities.

Qualifications

• Minimum 8 years of experience in manufacturing or related field.
• Minimum 4 years of experience in quality inspection, control, or assurance areas.
• Knowledge of API/ASTM/ISO standards and specifications.

Responsibilities

• Manage customer complaint/claim activities for sales.
• Support entry and maintenance of complaints in SAP.
• Assist in field visits to customer yards and inspection companies.

Skills

Analytical skills

Problem-solving

Detail oriented

Organizational abilities

Communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

SAP experience

Intercultural understanding

Education

BS/BA in Engineering

Supply Chain Management

Tools

SAP

Job description

A global automotive company located in Houston is seeking a Customer Technical Support/Claims Specialist. This role involves managing customer complaints and coordinating with sales and quality teams. Candidates should have at least 8 years of experience in manufacturing and 4 years in quality assurance. Proficiency in SAP and strong analytical skills are essential. A BS/BA in Engineering or a related field is preferred, alongside excellent communication and organizational abilities.