Warranty & Quality Assurance Specialist

PHINIA Inc.; Troy (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

PHINIA is seeking a Quality Administrator at our Aftermarket Remanufacturing Plant in Troy, MI. You will support warranty management, evaluate debits, and coordinate cross-functional resolution of field issues to improve product quality and reduce costs.

The role requires 5+ years in manufacturing with a focus on quality/warranty, strong data analysis, and proficiency in SAP and MS Office. Join PHINIA for a hands-on position with broad impact.

Qualifications

• 5+ years’ manufacturing experience.
• 3+ years in Quality/Warranty (preferred).
• Experience with warranty returns and field failure analysis.
• Hands-on skills in component teardown, inspection, and testing.
• Familiar with Quality Core Tools and ISO 9001.
• Strong problem-solving skills (8D, A3, root cause).
• Proficient in MS Office, SAP, and quality systems.
• Strong communication, teamwork, and ownership mindset.

Responsibilities

• Manage and monitor product field performance and warranty-related issues.
• Evaluate customer warranty debits and determine approval or dispute.
• Negotiate warranty debits and technical justifications with customers.
• Review new or updated customer warranty agreements and expedite unacceptable terms.
• Assist multiple high-cost warranty and field issues simultaneously.
• Drive rapid containment and corrective actions to minimize impact.
• Log new warranty claims and manage end-to-end return process.
• Log and document test results in warranty systems/databases.
• Coordinate warranty activities for products produced by third-party processors.
• Maintain accurate warranty data, documentation, reporting.

Job description

PHINIA is seeking a Quality Administrator at our Aftermarket Remanufacturing Plant in Troy, MI. You will support warranty management, evaluate debits, and coordinate cross-functional resolution of field issues to improve product quality and reduce costs.

The role requires 5+ years in manufacturing with a focus on quality/warranty, strong data analysis, and proficiency in SAP and MS Office. Join PHINIA for a hands-on position with broad impact.