Warranty & Quality Lab Tech - Data-Driven Parts Evaluator

ZF Group; Auburn Hills (MI); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

ZF Group is seeking a Quality Lab Technician in Auburn Hills, MI to support warranty management, parts evaluation, and disposition decisions. You will work with customers, internal teams, and engineering to ensure timely claim resolution and accurate data handling.

Responsibilities include detailed logging of returns, reporting findings to Engineering for root-cause analysis, and collaboration with Receiving, Accounting, Customer Care, and Warranty Manager to support payments, credits, or

Qualifikationen

• 1–3+ years of parts evaluation, data processing, and reporting experience in a manufacturing environment.
• Associate's Degree in a related field is required.
• Proficiency with MS Excel and MS Word is required; familiarity with MiniTAB/MS Access/Salesforce/SAP is a plus.

Aufgaben

• Communicate with customers and internal teams to facilitate timely claim resolution.
• Maintain detailed records of customer returns and ensure proper logging, evaluation, and routing for engineering review.
• Collaborate with Receiving, Accounting, Customer Care, and Warranty Manager on processing of returned parts for payment, credit, or recovery.
• Perform parts evaluation and prepare reports for Engineering to support root-cause analysis and disposition decisions.
• Support Engineering with data, part assessment results, and timely updates during warranty evaluation.
• Coordinate with warranty administrative support to maintain throughput of claims within defined timelines.
• Apply continuous-improvement methodologies to streamline processes and improve data integrity.

Kenntnisse

MS Excel

MS Word

Data processing

Communication

Ausbildung

Associate's Degree

Tools

MiniTAB

MS Access

Salesforce

SAP

Jobbeschreibung

ZF Group is seeking a Quality Lab Technician in Auburn Hills, MI to support warranty management, parts evaluation, and disposition decisions. You will work with customers, internal teams, and engineering to ensure timely claim resolution and accurate data handling.

Responsibilities include detailed logging of returns, reporting findings to Engineering for root-cause analysis, and collaboration with Receiving, Accounting, Customer Care, and Warranty Manager to support payments, credits, or