Warranty Analytics & Quality Improvement Lead

US Farathane Corporation; Auburn Hills (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company Paid Short-Term and Long-Term—

Disability and Life Insurance

401k with company match

Paid holidays and PTO

Job Promotional Opportunities

Job summary

US Farathane Corporation is seeking a Warranty Manager to lead continual improvement in warranty performance at the Auburn Hills Technology Center. The role focuses on data analysis, reporting, and processes, with direct customer interface for warranty reviews and cost recovery.

The manager will supervise one direct report. Responsibilities include tracking warranty information, generating reports, and supporting ISO 9001, IATF 16949, and ISO 14001 compliance while maintaining cross-functional

Qualifications

• Five to ten years of subject matter experience in warranty or similar role.
• Minimum five years’ experience in the automotive industry.
• Strong written and oral communication skills, advanced computer and analytical skills.
• Five years’ minimum experience leading and supervising others.

Responsibilities

• Lead continual improvement in warranty performance through data analysis, reporting, and process updates.
• Manage warranty reviews with customers, conduct claim investigations, and correct customer warranty systems as needed.
• Provide monthly warranty debit, disputes, and credit updates to Finance per warranty agreements and forecasts.
• Maintain point of contact for all assigned customer warranty databases and relationships.
• Develop and maintain cooperative working relationships with internal and external customers.

Skills

Warranty management

Data analysis

Root cause analysis

Customer interface

Process improvement

Team leadership

Automotive experience

Communication skills

Excel / computer skills

Tools

CQI-14

Job description

Diversity is an integral part of our corporate culture and success at USF. We welcome all individuals.

Summary:

US Farathane is looking to add a Warranty Manger to our growing Quality team, this role will support our Corporate Tech Center in Auburn Hills

The Warranty Manager is responsible for leading continual improvement in warranty performance. Beginning with data analysis, reporting, processes, and procedures, providing direct customer interface for conducting warranty part reviews, claim investigation, customer warranty systems corrections/updates, customer rating/scoring system corrections/updates, and warranty cost recovery. This position will be a working-level manager with one direct report.

Essential Duties and Responsibilities:

• Proficient in accessing customer portals, analyzing customer warranty data and root-causing warranty issues. As well as identifying potential corrective / preventive actions for USF and the customer.As necessary, disputing warranty claims with facts and data, and obtaining customer concurrence and cost recovery.
• Fully versed in tracking OEM customer warranty information, report generation, financial estimate development, and the creation of high-level presentations.
• Knowledge and use of, Continuous Improvement Process tool CQI-14.
• Provide monthly warranty debit, disputes, credit updates to Finance for all customers, based on customer warranty agreements, terms and conditions, specific issues, and statistical forecasts.
• Maintain and act as point of contact for all assigned customer warranty databases.
• Develop and maintain a cooperative working relationship with internal and external customers.
• Comply with the designated ISO 9001, IATF 16949 and ISO 14001 responsibilities, Health & Safety (H&S) rules and practices.

Qualifications:

• Five to ten years of subject matter experience.
• Minimum five years’ experience in the automotive industry.
• Strong written and oral communication skills, advanced computer, and analytical skills.
• Five years’ minimum experience leading and supervising others.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, walk, sit, talk, or hear. Ability to lift 5-25 pounds.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. These conditions include:

This position operates in a professional office environment with controlled temperatures. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Will have some exposure to loud noise, hot and cold temperatures in manufacturing plants.

US Farathane offers an impressive compensation and benefits package including:

• Company Paid Short-Term and Long-Term Disability and Life Insurance
• 401k with company match
• Paid holidays and PTO
• Job Promotional Opportunities and much more!

About US Farathane

US Farathane has been a leading provider of plastics manufacturing solutions to the automotive industry for over 50 years. Through advanced research and development, a highly skilled management team, and dedicated associates, we continue to grow and deliver innovative solutions.

We offer a full range of capabilities—from black-box design and advanced composites to TPE, TPO, extrusion, and compression technologies—providing our customers with comprehensive, end-to-end support.

Additional Information

• Interested candidates must submit their resume through our applicant tracking system. Due to the high volume of applications, only those selected for an interview will be contacted.
• Candidates must be legally authorized to work in the United States without current or future sponsorship.
• Unsolicited resumes from agencies will not be accepted and will become the property of US Farathane.
• US Farathane is an Equal Opportunity Employer, including disabled individuals and veterans.

Apply today and be part of driving our continued success at US Farathane.