Warranty & Parts Support Specialist

Automatic Data Processing, Inc.; Clanton (AL); On-site; USD 35,000 - 46,000; Full time

Job summary

Stewart Signs in Clanton, Alabama seeks a Customer Support Administrator to bridge the gap between technical and manufacturing teams, handling warranty and non-warranty parts orders and customer communications.

Based in our Clanton facility, this front-line role emphasizes accurate CRM documentation, quotes, payment information, and coordinating with shipping partners; the ideal candidate has 2+ years in customer support and proficiency with Windows/Microsoft Office.

Qualifications

• 2+ years’ experience in internal or external technical/customer support.
• Excellent communication and problem-solving skills.
• High school diploma or equivalent.
• Experience with Windows OS & Microsoft Office.

Responsibilities

• Timely turnaround of warranty and non-warranty parts orders from technicians to manufacturing department.
• Create and send quotes for out of warranty parts and/or labor to customers.
• Receive payment information from customers for part and labor purchases.
• Work with customers and shipping partners on freight issues and notifications.
• Provide backend assistance for other Customer Support Administrators.
• Accurate documentation in CRM software for all communications.

Skills

Customer support

Communication

Problem solving

Windows OS

Microsoft Office

Multitasking

Analytical

Verbal & written communication

Education

High school diploma or equivalent

Tools

Epicor CRM

Job description

Stewart Signs in Clanton, Alabama seeks a Customer Support Administrator to bridge the gap between technical and manufacturing teams, handling warranty and non-warranty parts orders and customer communications.

Based in our Clanton facility, this front-line role emphasizes accurate CRM documentation, quotes, payment information, and coordinating with shipping partners; the ideal candidate has 2+ years in customer support and proficiency with Windows/Microsoft Office.