Warranty & Customer Support Specialist

Stewart Signs; Clanton (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Stewart Signs in Clanton, AL is seeking a Customer Support Administrator to bridge the gap between technical and manufacturing teams. The role focuses on timely processing of warranty and non-warranty parts orders and accurate CRM documentation.

Based in Clanton, this office-based position requires strong communication and multitasking skills, with prior customer support experience and familiarity with ERP/CRM systems encouraged.

Qualifications

• High school diploma or equivalent required.
• 2+ years of Windows OS & Microsoft Office experience.
• 2+ years of technical or customer support experience.
• Excellent communication and problem-solving skills.
• Experience with Epicor CRM preferred.
• Ability to juggle two or more projects simultaneously.

Responsibilities

• Turnaround of warranty and non-warranty parts orders between technicians and manufacturing.
• Create and send quotes for out-of-warranty parts and/or labor.
• Receive payment information from customers for part and labor purchases.
• Work with customers and shipping partners on freight issues and notifications.
• Provide backend support for other Customer Support Administrators.
• Accurate documentation in CRM software for all communications.

Skills

Communication

Problem solving

Multitasking

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma

Tools

Epicor CRM

Job description

Stewart Signs in Clanton, AL is seeking a Customer Support Administrator to bridge the gap between technical and manufacturing teams. The role focuses on timely processing of warranty and non-warranty parts orders and accurate CRM documentation.

Based in Clanton, this office-based position requires strong communication and multitasking skills, with prior customer support experience and familiarity with ERP/CRM systems encouraged.