Maintainence Manager

Legend Manufacturing; Alma (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Legend Manufacturing is seeking a Parts and Warranty Specialist to support dealers and walk-in customers with parts assistance and warranty processing. You will handle inquiries, provide pricing and delivery estimates, and manage orders from receipt to fulfillment.

In this role, you will maintain accurate claims records, verify warranty eligibility, coordinate returns, and collaborate with quality engineers to resolve issues, ensuring top-notch customer satisfaction.

Qualifications

• Must multitask and meet deadlines.
• Able to work independently.
• Willingness to learn multiple product types to provide timely customer service.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Assist customers in selecting the right parts based on their needs and specifications.
• Provide pricing, availability, and delivery estimates for parts.
• Process customer orders via phone, email, or online platforms.
• Handle customer inquiries, complaints, and returns efficiently.
• Build and maintain strong customer relationships to encourage repeat business.
• Enter and track sales orders using ERP or inventory management software.
• Coordinate with the warehouse or supply chain team to ensure timely order fulfillment.
• Assist in managing back orders and communicating delays to customers.
• Upsell and cross-sell additional products or services to meet customer needs.
• Promote special offers, discounts, or new product launches.
• Assist in developing and executing sales strategies to increase revenue.
• Receive, review, and process customer warranty claims.
• Verify product warranty eligibility based on company policies.
• Maintain accurate records of claims, product issues, and resolutions.
• Respond to customer inquiries regarding warranty coverage and claim status.
• Coordinate with customers to arrange product returns, inspections, or replacements.
• Provide excellent service to ensure customer satisfaction.
• Work with quality engineers and production teams to analyze warranty claims.

Skills

Multitasking

Independent worker

Willingness to learn

Communication skills

MS Office proficiency

Tools

ERP software

Inventory management software

Job description

About this position

JOB SUMMARY: The Parts and Warranty Specialist is responsible for all things parts and warranty and providing positive customer experience to our dealers and walk in customers. With parts, this role will field inbound communications from dealers and walk-in customers, proactively engage with dealers on parts needs, find the right parts to satisfy customer requests, and fulfill orders. On the warranty side, this role will field calls/emails from customers, process warranty claims from beginning to end in a timely manner, access claims to determine correct actions, and ensure efficient claim resolution.

DUTIES & RESPONSIBILITIES:

Parts:

• Assist customers in selecting the right parts based on their needs and specifications.
• Provide pricing, availability, and delivery estimates for parts.
• Process customer orders via phone, email, or online platforms.
• Handle customer inquiries, complaints, and returns efficiently.
• Build and maintain strong customer relationships to encourage repeat business.
• Enter and track sales orders using ERP or inventory management software.
• Coordinate with the warehouse or supply chain team to ensure timely order fulfillment.
• Assist in managing back orders and communicating delays to customers.
• Upsell and cross-sell additional products or services to meet customer needs.
• Promote special offers, discounts, or new product launches.
• Assist in developing and executing sales strategies to increase revenue.

Warranty:

• Receive, review, and process customer warranty claims.
• Verify product warranty eligibility based on company policies.
• Maintain accurate records of claims, product issues, and resolutions.
• Respond to customer inquiries regarding warranty coverage and claim status.
• Coordinate with customers to arrange product returns, inspections, or replacements.
• Provide excellent service to ensure customer satisfaction.
• Work with quality engineers and production teams to analyze warranty claims.

REQUIRED SKILLS/ABILITIES:

• Ability to multitask and meet deadlines.
• Ability to work independently
• Willingness to learn many different product types to provide timely customer service
• Strong written and verbal communication skills
• Proficient with Microsoft Office Suite or related software.