Customer Experience & Warranty Specialist

STUDSON; Sherwood (OR); On-site; USD 45,000 - 60,000; Full time

Job summary

STUDSON is seeking a Customer Service Specialist to deliver exceptional support via phone, email and chat. You will resolve issues promptly, maintain brand tone, handle RMAs and warranty claims, and collaborate with operations, warehouse and sales for smooth resolutions.

You will focus on first-contact resolution, proactive follow-ups, and building loyalty through high-quality service while tracking feedback to drive product and process improvements.

Qualifications

• Minimum 1–2 years of customer service or support experience within an office setting.
• Excellent written and verbal communication skills.
• Strong attention to detail with proven multitasking ability.
• Skilled in time management and prioritization, with a focus on following through.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally, ensuring each interaction aligns with our brand values and tone.
• Resolve issues with empathy and accuracy, aiming for first-contact resolution.
• Strengthen relationships by offering proactive solutions and thoughtful follow-ups.
• Encourage repeat business and customer loyalty by exceeding expectations.
• Process RMAs accurately and efficiently.
• Guide customers through the warranty process with clear, helpful communication.
• Track and follow up on warranty claims to ensure timely resolution.
• Work cross-functionally with operations, warehouse, and sales to ensure seamless resolution.
• Share recurring feedback with leadership to drive product and process improvements.

Skills

Written & verbal comms

Multitasking

Time management

Attention to detail

Microsoft Office

Bilingual (pref)

Tools

NetSuite

Job description

STUDSON is seeking a Customer Service Specialist to deliver exceptional support via phone, email and chat. You will resolve issues promptly, maintain brand tone, handle RMAs and warranty claims, and collaborate with operations, warehouse and sales for smooth resolutions.

You will focus on first-contact resolution, proactive follow-ups, and building loyalty through high-quality service while tracking feedback to drive product and process improvements.