Parts & Service Support Specialist

Heavy Machines Inc; Alabama; In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Heavy Machines Inc in Alabama seeks a Parts/Service Clerk to handle parts calls, assist customers with parts and quotes, and support mechanics with accurate order processing. You will manage customer data in the parts system, ensure correct pricing and freight, and help keep inventory efficient.

The ideal candidate has a 2+ year background in parts or service, strong computer skills, and a commitment to excellent customer service.

Competenze

• Basic knowledge of all equipment Heavy Machines sells.
• Proficient with reference manuals.
• Excellent organizational and time management skills.
• Excellent customer service and conflict resolution abilities.
• Strong computer skills.
• Team player and willing to assist with special projects.
• Minimum 2 years experience in parts or service.
• Heavy truck parts/service background preferred.
• Forklift experience helpful.
• Valid driver's license a plus.

Mansioni

• Answer parts calls and greet walk-in customers promptly and courteously.
• Research parts from manufacturers' manuals to assist customers.
• Prepare accurate parts quotes.
• Enter orders in the computer system.
• Set up new customers in the computer and maintain records.
• Suggest appropriate sales to meet customer needs.
• Assist mechanics with parts diagrams and part identification.
• Post parts to work orders from warehouse and service techs.
• Process orders timely to support mechanics.
• Pull parts for customers and help stock put-away.
• Understand parts system and impact of transactions.
• Ensure orders reflect current pricing, costs, and freight.
• Utilize inventory to reduce surplus and correct misorders.
• Ensure on-order status for customer requirements if not in stock.
• Perform other duties as assigned.

Conoscenze

Equipment knowledge

Reference manuals

Organizational skills

Time management

Customer service

Conflict resolution

Computer skills

Team player

Special projects

2+ yrs parts/service

Heavy truck parts

Forklift experience

Driver's license

Formazione

High school diploma or GED

Descrizione del lavoro

Heavy Machines Inc in Alabama seeks a Parts/Service Clerk to handle parts calls, assist customers with parts and quotes, and support mechanics with accurate order processing. You will manage customer data in the parts system, ensure correct pricing and freight, and help keep inventory efficient.

The ideal candidate has a 2+ year background in parts or service, strong computer skills, and a commitment to excellent customer service.