Warranty & Parts Coordinator: Customer‑Centric Problem Solver

CL 39e59874 52ee 4d74 aa24 27dddf4db94f; Chino (CA); On-site; USD 44,000 - 54,000; Full time

Job summary

PACIFIC COAST MANUFACTURING (PCM) in Chino, CA seeks a Customer Service & Warranty Coordinator to be the go-to resource for dealer warranty claims, parts requests, and order support. This on-site role emphasizes clear communication and meticulous record-keeping.

You’ll collaborate with plant operations, inventory, and quality to move claims and shipments through resolution, normalize part naming, and ensure the right parts reach the right people.

Qualifications

• 1–3 years of experience in customer service, warranty administration, order processing, or a similar support role.
• Experience with an ERP or order-management system is a plus; Fishbowl experience is helpful but not required.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• High school diploma; additional education or training is a plus.

Responsibilities

• Process dealer and customer warranty claims from intake through resolution, including identifying replacement parts and coordinating shipments.
• Serve as the primary contact for dealer parts requests and general order inquiries by phone and email.
• Track open claims and requests through resolution, following up proactively.
• Print and process sales orders and generate invoices accurately and on schedule.
• Prepare shipping labels and coordinate outbound shipments for parts and warranty replacements.
• Perform periodic stock checks to confirm parts availability.
• Maintain accurate, well-documented records in claims, requests, and shipments.
• Identify part-naming inconsistencies that can cause warranty lookup errors and support the rollout of a unified, cross-brand item master.
• Escalate recurring quality or design issues identified through warranty claims to the appropriate team.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

Fishbowl

ERP system

Excel

Outlook

Job description

PACIFIC COAST MANUFACTURING (PCM) in Chino, CA seeks a Customer Service & Warranty Coordinator to be the go-to resource for dealer warranty claims, parts requests, and order support. This on-site role emphasizes clear communication and meticulous record-keeping.

You’ll collaborate with plant operations, inventory, and quality to move claims and shipments through resolution, normalize part naming, and ensure the right parts reach the right people.