Parts & Warranty Clerk

Katzkin Leather Inc.; Montebello (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive interior company is seeking a Parts & Warranty Clerk in Montebello, CA. In this role, you'll support the Customer Support & Order Processing team by efficiently managing warranty claims and parts inventory. Ideal candidates will have strong problem-solving and communication skills, along with experience or education related to order processing systems. Join a stable organization where you can significantly impact customer satisfaction and operational efficiency.

Qualifications

• Associate degree or 6 months to 1 year of related experience.
• Comfort with order processing and manufacturing software.
• Basic math skills necessary for processing orders.

Responsibilities

• Review and submit warranty claims per company policies.
• Track claim status and resolve any issues or denials.
• Manage warranty parts inventory to prevent service delays.
• Communicate with customers regarding warranty matters.

Skills

Problem-solving skills

Customer service skills

Clear communication abilities

Attention to detail

Organizational skills

Education

Associate degree or equivalent experience

Tools

Order processing systems

Manufacturing software

Internet-based tools

Job description

Overview

Katzkin Leather, Inc. is seeking a Parts & Warranty Clerk to support our Customer Support & Order Processing team. This role is critical to ensuring warranty claims are processed accurately, parts are managed efficiently, and customers receive timely, professional support.

Responsibilities

• Review, prepare, and submit warranty claims in compliance with company policies
• Track claim status and follow up with internal teams to resolve issues or denials
• Order, track, and manage warranty parts inventory to avoid service delays
• Maintain detailed, audit-ready records of claims, parts, and labor
• Communicate with customers, installers, and internal teams regarding warranty matters
• Answer warranty-related questions and clearly explain coverage, terms, and next steps
• Escalate service issues appropriately and support complaint resolution

What We’re Looking For

• Strong problem-solving and customer service skills
• Clear verbal and written communication abilities
• High attention to detail and strong organizational skills
• Ability to remain professional and calm under pressure
• Team-oriented mindset with a strong sense of integrity and accountability

Qualifications

• Associate degree or 6 months–1 year of related experience (or equivalent combination)
• Comfortable with order processing systems, manufacturing software, and internet-based tools
• Basic math skills (addition, subtraction, multiplication, division)
• Ability to follow detailed procedures and apply common-sense judgment
• Join a stable, well-established organization in the automotive industry
• Collaborative team environment
• Opportunity to play a key role in customer satisfaction and operational accuracy