On-Site Warranty & Parts Coordinator

Bbqguys

Chino, Northern (CA, KY)

Hybrid

USD 44,000 - 54,000

Full time

14 days+

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Job summary

Pacific Coast Manufacturing (PCM) is seeking a Customer Service & Warranty Coordinator in Chino, CA. This on-site role oversees dealer warranty claims, parts requests, and order support, ensuring timely resolution and accurate records.

You will work with plant operations, inventory, and quality to keep claims moving, identify parts, and improve data accuracy across brands. This position offers a $44k-$54k salary and on-site work in Chino.

Qualifications

1–3 years in customer service, warranty administration, order processing, or similar support role.
Experience with an ERP or order-management system is a plus; Fishbowl experience is helpful but not required.
Proficiency with Microsoft Office, especially Excel and Outlook.
High school diploma; further education or training is a plus.

Responsibilities

Process dealer and customer warranty claims from intake through resolution, including identifying replacement parts and coordinating shipments.
Print and process sales orders and generate invoices accurately and on schedule.
Prepare shipping labels and coordinate outbound shipments for parts and warranty replacements.
Maintain accurate, well-documented records in claims, requests, and shipments.
Identify part-naming inconsistencies and support rollout of a unified item master.