Warranty Parts Coordinator

Mechanical One; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Mechanical One in Orlando is looking for a Warranty Parts Coordinator to oversee warranty parts inventory and processing of warranty claims. You will work with service teams, suppliers, and customers to ensure timely, accurate warranty handling and parts distribution.

The role requires strong organizational skills, attention to detail, and experience with ERP/CRM systems. If you excel at data analysis, vendor liaison, and delivering excellent customer service, apply to join our team.

Qualifications

• High school diploma or equivalent. Associate degree in business or supply chain preferred.
• 3+ years experience in warranty claims processing, inventory management, or customer service.
• Strong analytical and problem-solving skills; attention to detail and accuracy.

Responsibilities

• Review and process warranty claims according to procedures.
• Verify eligibility and documentation for claims.
• Authorize repairs and parts replacements.
• Maintain records of warranty claims and documentation.
• Coordinate with service departments and customers on claim status.
• Manage warranty parts inventory and coordinate with suppliers to replenish stock.
• Analyze warranty data to identify trends and opportunities for improvement.
• Provide excellent customer service for warranty inquiries and issues.
• Maintain relationships with warranty suppliers and vendors and negotiate terms.

Skills

Warranty claims processing

Inventory management

Data analysis

Customer service

Vendor management

Education

Associate degree in business or supply chain

High school diploma or equivalent

Tools

ERP systems

CRM software

Job description

Description

Position Overview:

The Warranty Parts Coordinator is responsible for managing the warranty parts inventory and processing warranty claims. This role involves coordinating with internal departments, suppliers, and customers to ensure timely and accurate warranty claims processing and parts distribution.

Key Responsibilities:

Warranty Claims Processing:

• Review and process warranty claims according to established procedures.
• Verify warranty eligibility and documentation.
• Authorize warranty repairs and parts replacements.
• Maintain accurate records of warranty claims and related documentation.
• Coordinate with service departments and customers regarding claim status.

Inventory Management:

• Manage warranty parts inventory levels to optimize stock and minimize shortages.
• Coordinate with suppliers to order and replenish warranty parts.
• Track warranty part usage and returns.
• Conduct periodic inventory audits to ensure accuracy.

Data Analysis:

• Analyze warranty claim data to identify trends and patterns.
• Generate reports on warranty claim performance and inventory levels.
• Identify opportunities for process improvement.

Customer Support:

• Provide excellent customer service by answering warranty-related inquiries.
• Resolve warranty issues in a timely and professional manner.

Vendor Management:

• Maintain relationships with warranty suppliers and vendors.
• Negotiate warranty terms and conditions.
• Resolve warranty-related issues with suppliers.

Requirements

• High school diploma or equivalent; associate's degree in business, supply chain management, or related field preferred.
• Previous experience in warranty claims processing, inventory management, or customer service.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy.
• Proficiency in computer systems and software applications (e.g., ERP, CRM).
• Strong communication and interpersonal skills.
• Must be able to pass drug screen and background check.