Warranty Specialist

Rough Country; Dyersburg (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Rough Country seeks a Warranty Specialist to lead initiatives to reduce warranty claims across all product lines. You will collaborate with Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing, plus external suppliers to resolve root causes.

Duties include analyzing warranty trends, performing RCA on returned items (lighting, winches, shocks, bed covers), and supporting pre‑launch design to ensure service parts are system-ready and communicated to Customer Service.

Qualifications

• Autonomy and self-starting capability.
• Strong knowledge of aftermarket vehicle product function and installation.
• Detail-oriented with proficiency in precision measuring tools.
• Excellent communication and diplomatic interpersonal skills across all levels.
• Strong safety orientation with a clean violation record.
• Must meet established performance and good-standing requirements (internal candidates).

Responsibilities

• Data Analysis & Reporting on warranty trends (monthly, quarterly, yearly).
• Root Cause Analysis (RCA) and hands-on testing on returned products.
• Cross-functional issue resolution with internal teams and external suppliers.
• Participate in New Product Development reviews to identify failure points and configure service parts.
• Serve as the technical SME to support Customer Service on complex claims and warranty gaps.

Skills

Autonomy

Product Expertise

Attention to detail

Communication

Safety & Compliance

Internal Eligibility

Tools

Calipers

Gauges

Job description

Job Summary:

The Warranty Specialist leads initiatives to reduce or eliminate warranty claims across all product lines. This role collaborates with cross-functional internal teams (Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing) and external suppliers to resolve root-cause quality issues. Additionally, this position supports pre-launch product design and sourcing to ensure service parts are established, system-ready, and communicated to Customer Service. Some common duties of the Warranty Specialists role include:

• Data Analysis & Reporting: Analyze warranty trends monthly, quarterly, and annually to present actionable insights to leadership.
• Root Cause Analysis (RCA): Perform RCA and hands‑on testing on returned products (e.g., lighting, winches, shocks, bed covers) to solve recurring issues.
• Cross‑Functional Issue Resolution: Partner with internal teams, Customer Service leads, and external suppliers—including occasional vendor visits—to fix quality gaps.
• New Product Development: Participate in NPD reviews to identify potential failure points and configure required service parts in the system.
• Customer Service Support: Serve as the technical SME to support Customer Service on complex claims and warranty program gaps.

Minimum Requirements:

• Autonomy: Self‑starter capable of working with minimal supervision.
• Product Expertise: Strong working knowledge of aftermarket vehicle product function and installation.
• Technical Skills: Detail-oriented with proficiency in precision measuring tools (calipers, gauges).
• Communication & Professionalism: Excellent communication and diplomatic interpersonal skills across all levels.
• Safety & Compliance: Strong safety orientation with a clean violation record.
• Internal Eligibility: Must meet established performance and good‑standing requirements (internal candidates).