Warranty & Parts Administrator - Customer Care & Claims

Texas AirSystems, LLC.; Coppell (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Texas AirSystems, LLC. is seeking a Parts Warranty Administrator to support warranty and warehouse operations. You will validate warranty requests, log activities in Zendesk, and manage defective components and credits.

Strong organization and communication are essential for customer satisfaction and retention. The role requires an Associate Degree in Business or equivalent admin experience, with proficiency in MS 365.

Qualifications

• Associate Degree in Business or two years related administrative experience.
• Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all divisions at TAS.
• Maintain an active log of warranty activity including all correspondence with the customer and/or manufacturer using Zendesk.
• Administers collection and return of all manufacturer-required defective components.
• Maintains inventory items used for warranty purposes and ensures proper stock replacement practices.
• Monitors pending credits due from the manufacturer.
• Oversees billable warranty charges.
• Files electronic warranty claims with the manufacturer.
• Exhibits strong organizational and customer service skills.
• Exhibits strong attention to detail and follow-through skills.
• Exhibits strong decision-making and critical thinking skills.
• Demonstrates excellent communication skills both verbal and written.
• Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.

Skills

Administrative experience

Education

Associate Degree in Business

Tools

MS 365 (Word, Excel, PowerPoint, Outlook)

Job description

Texas AirSystems, LLC. is seeking a Parts Warranty Administrator to support warranty and warehouse operations. You will validate warranty requests, log activities in Zendesk, and manage defective components and credits.

Strong organization and communication are essential for customer satisfaction and retention. The role requires an Associate Degree in Business or equivalent admin experience, with proficiency in MS 365.