Parts Warranty Specialist

Mechanical Products SW, Inc.; Phoenix (AZ); Hybrid; USD 42,000 - 60,000; Full time

Job summary

MPSW is seeking a Parts Warranty Administrator to support warranty and warehouse operations. This role requires a proactive team player who can resolve issues to maintain customer satisfaction and retention.

The position reports to the Warehouse Manager and requires an Associate Degree in Business or related experience, plus strong MS 365 skills. Warranty experience is preferred and MS 365 proficiency is essential for daily duties.

Qualifications

• Associate Degree in Business or two years related administrative experience.
• Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all divisions at MPSW.
• Maintain active log of warranty activity including all correspondence with the customer and/or manufacturer using Zendesk.
• Administrates collection and return of all manufacturer-required defective components.
• Administrates inventory items used for warranty purposes and ensures proper stock replacement practices.
• Monitors pending credits due from the manufacturer.
• Oversees billable warranty charges.
• Files electronic warranty claims with the manufacturer.
• Exhibits strong organizational and customer service skills.
• Exhibits strong attention to detail and follow-through skills.
• Exhibits strong decision-making and critical thinking skills.
• Demonstrates excellent communication skills both verbal and written.
• Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.

Skills

Organization skills

Communication skills

Attention to detail

Problem solving

Education

Associate degree in Business or 2 years related administrative experience

Tools

MS 365 (Word, Excel, PowerPoint, Outlook)

Job description

MPSW is seeking a Parts Warranty Administrator to support warranty and warehouse operations. This role requires a proactive team player who can resolve issues to maintain customer satisfaction and retention.

The position reports to the Warehouse Manager and requires an Associate Degree in Business or related experience, plus strong MS 365 skills. Warranty experience is preferred and MS 365 proficiency is essential for daily duties.