Warranty & Order Processing Specialist

Gentex Corporation; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Premium Audio Company is seeking a Processing Specialist I to provide transactional support to the Customer Service/Product Support function. You will handle routine customer communications, order entry, warranty processing, and data management following established procedures.

In this role you will respond to inquiries by phone, chat, email, and text, create and update cases, process warranty orders, coordinate with logistics, and contribute to process improvements while upholding honesty and

Qualifications

• High School Diploma or GED equivalent.
• Excellent communication and organization skills.
• 1+ years of customer service or administrative support experience.
• Proficiency in Microsoft Office Suite.
• Physical Demands: Must be able to sit or remain stationary for extended periods of time.

Responsibilities

• Respond to customer inquiries via phone, chat, email, and text messaging using established scripts, tools, and procedures.
• Collect required customer and order information and accurately create and update cases within the support ticketing system.
• Enter and process warranty and non-warranty orders in accordance with documented procedures.
• Set up and process warranty exchanges under defined guidelines.
• Coordinate with logistics and internal teams to resolve basic shipping issues and order discrepancies.
• Assist customers with website sales inquiries and guided transaction support.
• Participate in departmental projects and process improvement initiatives as assigned.
• Other duties as assigned.

Skills

Excellent communication

Organization skills

Time management

Customer service experience

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Premium Audio Company is seeking a Processing Specialist I to provide transactional support to the Customer Service/Product Support function. You will handle routine customer communications, order entry, warranty processing, and data management following established procedures.

In this role you will respond to inquiries by phone, chat, email, and text, create and update cases, process warranty orders, coordinate with logistics, and contribute to process improvements while upholding honesty and