Warranty & Order Support Specialist

Atosa USA, Inc.; Flowery Branch (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

Atosa USA, Inc. is seeking a Warranty Customer Service Representative to efficiently process orders for warranty materials and merchandise. You will track orders, maintain pricing and inventory data, and communicate updates to customers via phone or email.

The role involves using accounting software, coordinating with warehouse staff, and generating invoices and bills of lading. Strong data entry skills and MS Office proficiency are essential for success.

Qualifications

• At least 2 years of relevant experience in customer service, logistics, billing, or a related area.
• Ability to prioritize, multitask, and thrive in a fast-paced environment.
• Strong attention to detail and high degree of accuracy.
• Excellent organizational and data management skills.
• Proficiency in 10-key and data entry, intermediate to advanced level.
• Proficient in English and MS Office suite.
• Strong problem-solving abilities.
• Ability to work efficiently within a team.

Responsibilities

• Receive and verify orders, ensuring availability and stock using accounting software.
• Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
• Input orders accurately into accounting software and maintain effective communication with warehouse staff.
• Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
• Process freight claims for damaged units.
• Create sales orders and invoices using accounting software.
• Issue credit memos for returned products and maintain accurate records.
• Establish and maintain a systematic filing system for inventory and customer records.
• Ensure electronic filing and cloud storage of documents.
• Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
• Receive purchase orders and handle messages promptly and courteously.
• Provide real-time inventory updates upon request.
• Collaborate with Warranty Service Director and warehouse personnel to maintain accurate inventory records.
• Perform additional duties as assigned by the hiring manager.

Skills

Customer service

Logistics

Billing

Data entry

MS Office

English proficiency

Tools

Accounting software

MS Excel

Job description

Atosa USA, Inc. is seeking a Warranty Customer Service Representative to efficiently process orders for warranty materials and merchandise. You will track orders, maintain pricing and inventory data, and communicate updates to customers via phone or email.

The role involves using accounting software, coordinating with warehouse staff, and generating invoices and bills of lading. Strong data entry skills and MS Office proficiency are essential for success.