Processing Specialist I

gentex; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Premium Audio Company is seeking a Processing Specialist I to provide transactional and administrative support for Customer Service/Product Support. You will handle inquiries, enter orders, process warranties, and maintain accurate data following established procedures.

Experience in customer service or administrative support and proficiency with Microsoft Office are valued as you help resolve basic shipping issues and assist with guided online transactions.

Qualifications

• High School Diploma or GED equivalence.
• Excellent communication and organization skills.
• 1+ years of customer service or administrative support experience.
• Proficiency in Microsoft Office Suite.
• Physical demands: Sit or remain stationary for extended periods.

Responsibilities

• Respond to customer inquiries via phone, chat, email, and text messaging using scripts and procedures.
• Collect required customer and order information and update cases in the support system.
• Enter and process warranty and non-warranty orders per procedures.
• Set up and process warranty exchanges under defined guidelines.
• Coordinate with logistics and internal teams to resolve shipping issues and discrepancies.
• Assist customers with website sales inquiries and guided transaction support.
• Participate in departmental projects and process improvement initiatives.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Customer service

Administrative support

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

At Premium Audio Company, you'll work at the intersection of iconic audio brands (Klipsch, Onkyo, and Integra) and cutting-edge technology, helping shape how people connect with music in their homes and beyond. Join a team that values innovation, creativity, and quality.

POSITION OVERVIEW

The Processing Specialist I provides transactional and administrative support to the Customer Service/Product Support function. This role is responsible for routine customer communications, order entry, warranty processing, and accurate data management while following established procedures.

WHAT YOU’LL DO

• Respond to customer inquiries via phone, chat, email, and text messaging using established scripts, tools, and procedures.

• Collect required customer and order information and accurately create and update cases within the support ticketing system.

• Enter and process warranty and non-warranty orders in accordance with documented procedures.

• Set up and process warranty exchanges under defined guidelines.

• Coordinate with logistics and internal teams to resolve basic shipping issues and order discrepancies.

• Assist customers with website sales inquiries and guided transaction support.

• Participate in departmental projects and process improvement initiatives as assigned.

• Other duties as assigned.

HOW YOU’LL DO IT

• Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.

• Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently.

• Interpersonal savvy - Relating openly and comfortably with diverse groups of people. Building and maintaining solid working relationships with others.

• Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.

• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.

• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT TO BRING

• High School Diploma or GED equivalent.

• Excellent communication and organization skills.

• 1+ years of customer service or administrative support experience.

• Proficiency in Microsoft Office Suite.

• Physical Demands: Must be able to sit or remain stationary for extended periods of time.

• Monday to Friday 8:30AM to 5:30PM Eastern

Premium Audio Company is an equal opportunity employer

Premium Audio Company extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

Premium Audio Company is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at [e-mail]. Premium Audio Company will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

Understand your right to work

At Premium Audio Company, we use E-verify to confirm you're authorized to work in the U.S.

E-Verify – English & Spanish

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Right to Work – Spanish