Warranty Coordinator

Milwaukee Tool; Greenwood (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

Milwaukee Tool is seeking a Warranty Coordinator to serve as the subject matter expert for warranty decisions and repair processes. The role requires hands-on mechanical and diagnostic repair experience, attention to detail, and the ability to analyze service data for warranty determinations.

Qualified candidates will have 1–2 years of electrical/mechanical repair experience, strong communication skills, and AX ERP familiarity.

Qualifications

• Mechanical and diagnostic skills required.
• Data-driven analytical decision making skills required.
• One to two years of previous experience in electrical and/or mechanical repair.
• High school or GED diploma required.
• Computer skills required; AX experience a plus.

Responsibilities

• Identify opportunities for process improvements.
• Perform audits of repair process to ensure conformance to standards.
• Complete a function test to diagnose the tool and confirm proper repair.
• Keep records of parts used for billing and warranty information.
• Guide repair processes based on given repair conditions and tool diagnostics.
• Assist Quality team and troubleshoot system/process issues.
• Maintain 5S and safety in the assigned area.
• Review paperwork errors and audit findings with technicians.

Skills

Electrical repair

Mechanical repair

Attention to detail

Analytical decision making

Communication skills

Leadership experience

Physical ability

Education

High school diploma or GED

Tools

AX

Job description

Job Description:The Warranty Coordinator will serve as the subject matter expert for the warranty decision and complete repair process. The Warranty Coordinator must possess a thorough knowledge of all current processes and be able to assist other team members as needed to support daily activities.Duties and ResponsibilitiesRecognize opportunities for process improvements.Identify training opportunities for technicians, work with Supervisor to arrange additional training as needed.Thorough understanding of the warranty guides.Exposure and understanding of company ERP systems.Perform audits of repair process to ensure conformance to standards.Ability to guide specific repair processes based upon given repair conditions and tool diagnostics. Analyze service data to make warranty/non-warranty decisions.Demonstrated ability to perform all repairs.Review and communicate paperwork errors, audit findings, safety findings, with repair techs, data entry and management in a professional way as needed. Report discrepancies to supervisor.Read and comprehend repair order information and parts schematics.Complete a function test to both diagnose the tool and to confirm proper repair, ensuring quality standard conformance.· Complete the information on the repair order form.· Keep records of parts used and provide data for billing and/or warranty information.· Recognize and report operational irregularities and defective materials.· Responsible for quality of work, safety and 5S in assigned area.Troubleshoot and assist team members with systems or other process issues.Assist Quality team in other areas as directed.Education and Experience RequirementsMechanical and diagnostic skills requiredData-driven analytical decision making skills required· One to two years of previous experience in electrical and/or mechanical repair.High school or GED diploma requiredComputer skills required, AX experience a plusRequires a high level of attention to detailPrevious leadership experience preferredExcellent communication skills at all levelsMust be able to lift up to 30 pounds.Internal Applicant RequirementsNo more than 5 attendance pointsNo more than 1 written warningMust be in current position for at least six monthsPhysical and Weight Lifting DemandsThe physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Milwaukee Tool is an equal opportunity employer.