Warranty Process & Quality Lead

Milwaukee Tool; Greenwood (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

Milwaukee Tool is seeking a Warranty Coordinator to serve as the subject matter expert for warranty decisions and repair processes. The role requires hands-on mechanical and diagnostic repair experience, attention to detail, and the ability to analyze service data for warranty determinations.

Qualified candidates will have 1–2 years of electrical/mechanical repair experience, strong communication skills, and AX ERP familiarity.

Qualifications

• Mechanical and diagnostic skills required.
• Data-driven analytical decision making skills required.
• One to two years of previous experience in electrical and/or mechanical repair.
• High school or GED diploma required.
• Computer skills required; AX experience a plus.

Responsibilities

• Identify opportunities for process improvements.
• Perform audits of repair process to ensure conformance to standards.
• Complete a function test to diagnose the tool and confirm proper repair.
• Keep records of parts used for billing and warranty information.
• Guide repair processes based on given repair conditions and tool diagnostics.
• Assist Quality team and troubleshoot system/process issues.
• Maintain 5S and safety in the assigned area.
• Review paperwork errors and audit findings with technicians.

Skills

Electrical repair

Mechanical repair

Attention to detail

Analytical decision making

Communication skills

Leadership experience

Physical ability

Education

High school diploma or GED

Tools

AX

Job description

Milwaukee Tool is seeking a Warranty Coordinator to serve as the subject matter expert for warranty decisions and repair processes. The role requires hands-on mechanical and diagnostic repair experience, attention to detail, and the ability to analyze service data for warranty determinations.

Qualified candidates will have 1–2 years of electrical/mechanical repair experience, strong communication skills, and AX ERP familiarity.