Warranty Process Lead

Milwaukee Tool Corp.; Greenwood (MS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

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Job summary

Milwaukee Tool Corp. is seeking a Warranty Coordinator to act as the subject matter expert for warranty decisions and the repair process. You will support daily activities and guide technicians to ensure adherence to standards.

Responsibilities include auditing repair work, identifying process improvements, training technicians, and maintaining repair order documentation. Strong attention to detail and communication skills are essential.

Qualifications

• Mechanical and diagnostic skills required.
• Data-driven analytical decision making skills required.

Responsibilities

• Recognize opportunities for process improvements.
• Identify training opportunities for technicians and coordinate with Supervisor.
• Thorough understanding of warranty guides.
• Operate and understand company ERP systems.
• Perform audits of repair processes to ensure conformance to standards.
• Guide repair processes based on given conditions and tool diagnostics.
• Analyze service data to make warranty decisions.
• Review and communicate paperwork errors and audit findings professionally.
• Read repair orders and parts schematics.
• Complete function tests to diagnose and confirm proper repair.
• Maintain repair order data and parts usage records.
• Identify operational irregularities and report them.
• Ensure quality, safety, and 5S in area.
• Troubleshoot and assist team on systems and processes.
• Support Quality team as needed.

Skills

Mechanical skills

Diagnostic skills

Data-driven decision making

Communication skills

Education

High school diploma or GED

Tools

AX experience

ERP systems

Job description

Milwaukee Tool Corp. is seeking a Warranty Coordinator to act as the subject matter expert for warranty decisions and the repair process. You will support daily activities and guide technicians to ensure adherence to standards.

Responsibilities include auditing repair work, identifying process improvements, training technicians, and maintaining repair order documentation. Strong attention to detail and communication skills are essential.