Warranty Operations Lead & Analytics Specialist

Samsung Electronics America; Plano (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Benefits package

MBO bonus

Job summary

Samsung Electronics America is seeking a Senior Warranty Representative in Plano, TX to manage warranty terms and perform in-depth data analysis. You will influence cost trends, policy alignment with global standards, and partner with Service Partners and leadership to drive improvements.

The role requires strong Excel proficiency, Tableau experience, and effective communication in a fast-paced, multi-cultural team. On-site position with competitive benefits and growth opportunities.

Qualifications

• 2+ years of work experience in data analytics; accounting background is a plus.
• Bachelor’s Degree required.
• Advanced MS Excel; experience with BI tools such as Tableau is a plus.
• Advanced skill in MS Office (PowerPoint, Word).
• Bi-lingual preferred (English/Korean).

Responsibilities

• Perform warranty closings weekly and ensure payments to Service Partners.
• Manage warranty terms & policies; align with global policies and other Care teams.
• Liaise between headquarters and Care teams to support operations and changes.
• Audit third-party outsourced teams to ensure policy adherence and drive improvements.
• Create training materials and leadership reports using Word, Excel, and PowerPoint.
• Develop daily/weekly/monthly ad-hoc analysis reports for leadership.
• Analyze warranty data, quality and cost trends; share insights with leadership.
• Monitor KPIs and manage warranty dashboard in Tableau.

Skills

Advanced Excel

Tableau

MS Office

Communication skills

Education

Bachelor's Degree

Tools

SAP

Job description

Samsung Electronics America is seeking a Senior Warranty Representative in Plano, TX to manage warranty terms and perform in-depth data analysis. You will influence cost trends, policy alignment with global standards, and partner with Service Partners and leadership to drive improvements.

The role requires strong Excel proficiency, Tableau experience, and effective communication in a fast-paced, multi-cultural team. On-site position with competitive benefits and growth opportunities.