Senior Exchange & Returns Operations Specialist

Bzpp; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

many more

Job summary

Samsung Electronics America in Plano, TX seeks a Senior Specialist for Exchange & Returns Operations to manage customer exchanges and returns, coordinating with logistics, warehousing, and vendors. The role includes driving improvements, monitoring KPIs, and ensuring accurate fulfillment in a fast-paced environment.

Proficiency with data analysis, MS Office, SAP, Tableau, and strong communication are required.

Qualifications

• Bachelor's Degree with 4+ years in a related field.
• Experience deriving strategic insights from data and identifying trends.
• Strong project management and execution skills.
• Creative problem solving and cross-functional collaboration.

Responsibilities

• Oversee exchange and returns orders and ensure successful fulfillment.
• Coordinate with logistics, warehouse, and third-party partners.
• Develop process improvements including automation and efficiency.
• Monitor KPIs and ensure coverage to fulfill orders.
• Utilize MS Office and BI tools for analysis and reporting.

Skills

Data analysis

Project management

Problem solving

Communication

Education

Bachelor's degree

Tools

SAP

Tableau

Excel

Job description

Samsung Electronics America in Plano, TX seeks a Senior Specialist for Exchange & Returns Operations to manage customer exchanges and returns, coordinating with logistics, warehousing, and vendors. The role includes driving improvements, monitoring KPIs, and ensuring accurate fulfillment in a fast-paced environment.

Proficiency with data analysis, MS Office, SAP, Tableau, and strong communication are required.