Senior Warranty Analyst & Insights Leader

Samsung Electronics America; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Samsung Electronics America, Inc. seeks a Senior Warranty Representative to manage warranty terms, perform in-depth data analysis, and provide insights to leadership. You will oversee cost trends, quality metrics, and policy alignment with global standards.

The role requires collaboration with multiple Care teams and headquarters, with a focus on data-driven reporting and dashboard management using Tableau.

Qualifications

• 2+ years of work experience in data analytics; accounting background a plus.
• Bachelor’s Degree required.
• Ability to work independently in a fast-paced, multicultural team to meet deadlines.
• Advanced MS Excel skills; BI tools such as Tableau are a plus.
• Advanced MS Office skills (PowerPoint, Word).
• SAP experience preferred.
• Strong communications skills.
• Bi-lingual: English/Korean preferred.

Responsibilities

• Perform warranty closings weekly and ensure payments to Service Partners.
• Manage warranty terms and policies; align with global policies and Care teams.
• Liaise between headquarters and Care teams to support operations.
• Audit third-party outsourced team; implement process improvements.
• Create training and leadership reporting materials in Word/Excel/PowerPoint.
• Develop daily/weekly/monthly and ad-hoc warranty analysis reports.
• Analyze warranty data, quality, and cost trends; share insights with leadership.
• Monitor KPIs and oversee the warranty dashboard in Tableau.

Skills

Data analytics

MS Excel

Communication

Bilingual English/Korean

MS Office

Education

Bachelor's degree

Tools

Tableau

SAP

Job description

Samsung Electronics America, Inc. seeks a Senior Warranty Representative to manage warranty terms, perform in-depth data analysis, and provide insights to leadership. You will oversee cost trends, quality metrics, and policy alignment with global standards.

The role requires collaboration with multiple Care teams and headquarters, with a focus on data-driven reporting and dashboard management using Tableau.