Warranty Service Manager

David Weekley Homes; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k and discretionary 8% match

Employee Stock Ownership Plan

Profit Sharing

Vacation, Paid Holidays, plus PTO

College Scholarship Program

Community Outreach

Sabbaticals

Job summary

David Weekley Homes is looking for a Warranty Service Manager in Atlanta, Georgia, to deliver exceptional customer experiences. This role oversees post-construction phases, managing homeowner concerns and ensuring quality standards.

Responsibilities include engaging with homeowners, managing the warranty process, coordinating repairs, maintaining records, and achieving high levels of homeowner satisfaction. Ideal candidates should possess excellent communication skills and experience in the home building industry.

The company offers a comprehensive benefits package, including health insurance, 401k, and more!

Qualifications

• Positive attitude with excellent verbal communication and interpersonal skills.
• Self-starter with excellent time management, scheduling, and follow-up skills required.
• Experience managing budget/costs is a plus.

Responsibilities

• Engage with homeowners in a friendly and professional manner.
• Respond quickly to homeowner warranty concerns.
• Coordinate and schedule all warrantable repairs with contractors.

Skills

Excellent verbal communication

Time management

Resilience under pressure

Customer relationship management

Job description

Job Description

David Weekley Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post‑construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Homes' quality standards. They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty guidelines.

What You’ll Do

• Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to homeowner warranty concerns
• Home visits to inspect issues and determine if the concern is eligible under warranty
• Work with homeowners and subcontractors to resolve the issue quickly and correctly
• Conduct research with available resources to satisfy homeowner inquiries
• Say "no" when necessary, hold firm on decisions, and overcome objections in a professional manner
• Coordinate and schedule all warrantable repairs with contractors and homeowners
• Follow up, inspect, and ensure completion of all repairs
• Hold contractors accountable for results
• Maintain records of issues and resolutions in the warranty database for management reviews
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage a budget
• Achieve high levels of homeowner satisfaction

Qualifications

• Positive attitude with excellent verbal communication and interpersonal skills
• Show resilience under pressure, dealing with negativity and confrontational situations in a professional manner
• Self-starter with excellent time management, scheduling and follow-up skills required
• Comfortable holding subcontractors accountable for the quality of their work and making independent decisions
• Previous experience in the home building industry and/or some home repair experience is helpful, but not required
• Experience managing budget/costs is a plus

We offer an excellent benefits package that includes:

• Health Insurance – Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

No telephone calls or walk‑ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.