Home Warranty Support Specialist

DRB Homes; Houston (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

DRB Homes is seeking an administrative warranty coordinator in the Houston division. You will handle warranty service requests from homeowners via email and phone, supporting the Warranty Team with professional customer service and administrative tasks.

You will log requests, coordinate with team members, and generate reports while maintaining accurate records and ensuring satisfaction of customers throughout the settlement process.

Qualifications

• Must have strong verbal skills (in person and over the phone) and strong written skills.
• Detail oriented with strong organizational skills.
• Effective multi-tasking in a fast-paced environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Problem solving capabilities and initiative.
• Ability to take initiative and be assertive.
• Process management abilities.
• Must have a valid driver’s license.

Responsibilities

• Log all warranty service requests from homeowners in the computer system.
• Contact Warranty Service Team Members to respond to new service calls.
• Log completed service calls ensuring accuracy of information input.
• Follow up on phone surveys to verify completion and customer satisfaction.
• Generate correspondence to internal and external customers.
• Generate reports and interpret data for managers.
• Interact with homeowners via phone or email.
• Interface with customers, warranty staff, vendors, subcontractors, field supervisors, sales consultants, and management.
• Heavy phone and computer use.
• Handle fax, copy, mail, and filing related to settlements.

Skills

Verbal communication

Written communication

Detail orientation

Multi-tasking

Fast-paced work

Problem solving

Initiative

Process management

Driver's license

Education

Associates degree

2-3 years work experience

Data entry

Tools

Computer systems

Job description

DRB Homes is seeking an administrative warranty coordinator in the Houston division. You will handle warranty service requests from homeowners via email and phone, supporting the Warranty Team with professional customer service and administrative tasks.

You will log requests, coordinate with team members, and generate reports while maintaining accurate records and ensuring satisfaction of customers throughout the settlement process.