Homeowner Experience & Warranty Manager

Hubbell Realty Company; La Vista (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Hubbell Realty Company is seeking a Customer Care Manager to serve as the primary homeowner relationship manager throughout the warranty period. The role leads the customer care process from intake to closure, delivering a best-in-class homeowner experience through proactive communication, warranty administration, project coordination, scheduling, documentation, escrow management, and reporting.

The Manager acts as the project manager for warranty activity and serves as the liaison among

Qualifications

• Associate degree (or equivalent experience) preferred.
• 3–5 years of experience in customer care, hospitality administration, warranty administration, or related fields preferred.
• Experience coordinating multiple stakeholders and priorities.

Responsibilities

• Serve as the primary homeowner contact after closing and manage communications throughout the warranty lifecycle.
• Own warranty requests intake through closure and maintain accurate records and schedules.
• Create and manage warranty work orders and ensure timely follow-up and escalations.
• Coordinate with homeowners, trade partners, and field personnel to ensure responsive service.

Skills

Customer service

Project coordination

Communication

Organizational skills

MS Office

Warranty/ERP systems

Education

Associate’s degree or equivalent

Tools

ECI warranty/ERP

Microsoft Office

Job description

Hubbell Realty Company is seeking a Customer Care Manager to serve as the primary homeowner relationship manager throughout the warranty period. The role leads the customer care process from intake to closure, delivering a best-in-class homeowner experience through proactive communication, warranty administration, project coordination, scheduling, documentation, escrow management, and reporting.

The Manager acts as the project manager for warranty activity and serves as the liaison among