Residential Warranty Field Leader

Fischer Homes; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Professional development

Tuition reimbursement

401(k) match

Life Insurance

Paid time off

Job summary

Fischer Homes is seeking a Warranty Customer Care Manager in the Louisville area to place homeowner satisfaction at the center of every interaction during the one-year warranty period. You will diagnose issues, coordinate with trade partners, and implement cost-effective solutions while maintaining thorough documentation and clear communication with customers and internal teams.

The role requires an organized, proactive problem solver who can lead others and thrive in a fast-paced construction

Qualifications

• Exceptional organization skills using databases and scheduling platforms.
• Customer service motivated and eager to deliver the best experience.
• Communication skills that quickly adapt to different individuals.

Responsibilities

• Manage residential construction warranty service requests.
• Develop and implement the appropriate and cost effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty.
• Provide appropriate and complete documentation on all service-related paperwork.
• Process issues while considering the scope of work, supplier performance and Trade Partner performance.

Skills

Customer service

Problem solving

Root cause analysis

Team collaboration

Written & verbal communication

Initiative

Organization

Tools

Databases

Scheduling platforms

Job description

Fischer Homes is seeking a Warranty Customer Care Manager in the Louisville area to place homeowner satisfaction at the center of every interaction during the one-year warranty period. You will diagnose issues, coordinate with trade partners, and implement cost-effective solutions while maintaining thorough documentation and clear communication with customers and internal teams.

The role requires an organized, proactive problem solver who can lead others and thrive in a fast-paced construction