WARRANTY FIELD MANAGER

Fischer Homes; Dayton (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Fischer Homes is seeking a Warranty Customer Care Manager in Dayton, OH. You will place customer satisfaction at the center of all you do, focusing on resolving warranty issues during the 1-year warranty period.

You will thrive by delivering excellent customer service, using a process-oriented approach to troubleshoot, identifying root causes, and leading teams to implement cost-effective solutions across communities and job sites.

Qualifications

• Exceptional organization skills using databases and scheduling platforms.
• Customer service motivated and eager to deliver the best experience.
• Communication skills that quickly adapt to different individuals.

Responsibilities

• Manage residential construction warranty service requests.
• Develop and implement the appropriate and cost effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty.
• Provide appropriate and complete documentation on all service-related paperwork.

Skills

Customer service

Process-oriented

Root cause analysis

Team collaboration

Communication

Initiative and leadership

Organization and documentation

Job description

As a Warranty Customer Care Manager, you will place the customer’s satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer’s new homes as they finish up their 1 year warranty period.

You will thrive in this role if you:

• Enjoy working with customers and providing excellent customer service, even when that isn’t giving them everything they may ask for.
• Possess a process-oriented approach to troubleshooting.
• Seek out the root causes of issues to develop the most efficient and appropriate solutions.
• Leverage team collaboration to complete tasks.
• Possess excellent written and oral communication skills.
• Possess initiative, drive and the ability to lead others.
• Appreciate the value of organization and documentation

These skills will be used to:

• Manage residential construction warranty service requests.
• Develop and implement the appropriate and cost effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty.
• Provide appropriate and complete documentation on all service-related paperwork.
• Process issues while considering the scope of work, supplier performance and Trade Partner performance.

Preferred Qualifications:

• Exceptional organization skills using databases and scheduling platforms.
• Customer service motivated and eager to deliver the best experience.
• Communication skills that quickly adapt to different individuals.

Physical demands and work environment:

• Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc.
• Must be able to utilize sensory skills (i.e., verbal communication) and technology (i.e. cellphone) to communicate with other Associates and customers effectively.
• Must be able to perform movements such as bending, stooping, reaching, pushing, grasping, etc.
• Must have the ability to climb permanent stairs, temporary stairs, and ladders.
• Must have the physical strength and stamina to perform tasks such as lifting approximately 50 lbs. unassisted throughout the workday.
• Must be able to endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes.
• Must be able to properly use and wear protective gear provided, including but not limited to hard hat, safety glasses, gloves, steel-toed shoes, etc.
• Must be able to travel to job sites regularly throughout the day.

The Value of a Career with Fischer Homes

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

• Professional Development Training programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

Fischer Management, LLC is an Equal Opportunity Employer and does not discriminate against applicants on the basis of sex, age, race, color, religion, sexual orientation, national origin, veteran status, citizenship, disability or any other legally protected status.

Equal access to programs, services and employment is available to all persons.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resource Department.

For select roles within the organization, your cell phone carrier will be needed for onboarding devices. This information will not be utilized unless an offer is accepted.