Residential Warranty Field Lead

Fischer Homes; Dayton (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Fischer Homes is seeking a Warranty Customer Care Manager in Dayton, OH. You will place customer satisfaction at the center of all you do, focusing on resolving warranty issues during the 1-year warranty period.

You will thrive by delivering excellent customer service, using a process-oriented approach to troubleshoot, identifying root causes, and leading teams to implement cost-effective solutions across communities and job sites.

Qualifications

• Exceptional organization skills using databases and scheduling platforms.
• Customer service motivated and eager to deliver the best experience.
• Communication skills that quickly adapt to different individuals.

Responsibilities

• Manage residential construction warranty service requests.
• Develop and implement the appropriate and cost effective solutions to warranty service issues.
• Schedule and perform customer issue tracking for closed communities and one year after warranty.
• Provide appropriate and complete documentation on all service-related paperwork.

Skills

Customer service

Process-oriented

Root cause analysis

Team collaboration

Communication

Initiative and leadership

Organization and documentation

Job description

Fischer Homes is seeking a Warranty Customer Care Manager in Dayton, OH. You will place customer satisfaction at the center of all you do, focusing on resolving warranty issues during the 1-year warranty period.

You will thrive by delivering excellent customer service, using a process-oriented approach to troubleshoot, identifying root causes, and leading teams to implement cost-effective solutions across communities and job sites.