Warranty Experience Lead

Manuel Builders LLC; Lafayette (LA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Manuel Builders LLC in Lafayette, LA seeks a Warranty Superintendent to manage warranty services for newly built homes and ensure homeowner satisfaction. You will coordinate inspections, track claims, and work with homeowners, contractors and internal teams to resolve issues promptly while upholding quality craftsmanship and customer care.

The role requires strong communication, organization, and problem-solving skills, with a focus on safety and construction knowledge.

Qualifications

• Customer service experience required.
• Superintendent construction experience required.
• High school diploma or equivalent; bachelor’s preferred.

Responsibilities

• Serve as the primary contact for homeowners regarding warranty inquiries.
• Coordinate and schedule warranty inspections and repairs with homeowners and contractors.
• Maintain records of warranty claims, inspections, repairs, and related activities.
• Collaborate with construction and service teams to resolve issues promptly.
• Monitor warranty trends and suggest improvements to processes.

Skills

Communication

Time management

Problem solving

Tech skills

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

Residential production back-office systems

Job description

Manuel Builders LLC in Lafayette, LA seeks a Warranty Superintendent to manage warranty services for newly built homes and ensure homeowner satisfaction. You will coordinate inspections, track claims, and work with homeowners, contractors and internal teams to resolve issues promptly while upholding quality craftsmanship and customer care.

The role requires strong communication, organization, and problem-solving skills, with a focus on safety and construction knowledge.