Field Warranty Specialist

CBH Homes; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health care plan

Competitive wages

Bonus program

401(k) with employer match

Paid Time Off

Annual growth reviews

Job summary

CBH Homes is seeking a Field Warranty Superintendent to join our Customer Care team. You will inspect warranty concerns, coordinate repairs with trade partners, and ensure high-quality, timely resolutions in homeowners' homes.

You will troubleshoot construction-related issues, perform minor repairs, maintain organized schedules, and communicate clearly with homeowners and CBH teammates to uphold our service standards.

Qualifications

• Strong general construction knowledge and hands-on repair/handyman skills.
• Exceptional customer service and communication skills.
• Ability to coordinate and work with subcontractors and trade partners.
• Strong attention to detail and follow-through.
• Comfortable using smartphones, tablets, and construction/warranty software.
• Valid driver's license with a clean driving record.
• Residential construction, warranty, maintenance, or customer service experience preferred.

Responsibilities

• Meet with homeowners to assess warranty concerns and determine appropriate next steps.
• Troubleshoot construction-related issues and complete minor repairs when appropriate.
• Coordinate repairs with CBH trade partners and communicate expectations clearly.
• Inspect completed work to ensure repairs meet CBH's quality standards.
• Communicate findings, repair needs, and completed work back to the Customer Care team.
• Manage your daily schedule and assigned warranty workload with strong follow-through.
• Build positive relationships with homeowners, trade partners, and CBH teammates.
• Help identify recurring warranty issues and opportunities to improve quality and processes.
• Represent CBH professionally and courteously in our customers' homes and communities.

Skills

Construction knowledge

Handyman skills

Customer service

Communication

Administrative scheduling

Problem solving

Tools

Warranty software

Job description

CBH Homes is seeking a Field Warranty Superintendent to join our Customer Care team. You will inspect warranty concerns, coordinate repairs with trade partners, and ensure high-quality, timely resolutions in homeowners' homes.

You will troubleshoot construction-related issues, perform minor repairs, maintain organized schedules, and communicate clearly with homeowners and CBH teammates to uphold our service standards.