Warranty Construction Lead - Customer Experience

ICI Homes; Daytona Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

ICI Homes in Daytona Beach, FL is seeking a Customer Service Warranty Superintendent who coordinates homeowner warranty requests, inspects homes, and guides subcontractors to timely, quality repairs. This role acts as a liaison between homeowners, the construction team, and subcontractors, ensuring repairs meet ICI Homes standards while maintaining clear, proactive communication.

The position emphasizes safety, documentation, and on-site field work with some office duties, and requires a valid

Qualifications

• 3+ years of residential construction experience.
• Strong knowledge of residential construction practices, building codes, safety regulations.
• Excellent organizational and follow-up skills.
• Ability to diagnose construction-related issues and develop solutions.
• Strong customer service and communication skills.
• Proficiency with computers, smartphones, and related technology.
• Ability to work independently and manage multiple projects.
• Professional, courteous, service-oriented attitude.

Responsibilities

• Review homeowner warranty requests and determine appropriate solutions for eligible claims.
• Inspect homes, diagnose issues, and coordinate corrective actions.
• Schedule, coordinate, and oversee subcontractors performing warranty work.
• Monitor the quality and completion of repairs to ensure they meet ICI Homes standards.
• Review and approve subcontractor pay requests.
• Maintain ongoing communication with homeowners throughout the warranty process.
• Partner closely with construction and production personnel to resolve customer concerns.
• Ensure warranty work is completed, documented, and signed off by homeowners.

Skills

Customer service

Construction knowledge

Organizational skills

Communication skills

Problem solving

Technology proficiency

Independent worker

Multitasking

Job description

ICI Homes in Daytona Beach, FL is seeking a Customer Service Warranty Superintendent who coordinates homeowner warranty requests, inspects homes, and guides subcontractors to timely, quality repairs. This role acts as a liaison between homeowners, the construction team, and subcontractors, ensuring repairs meet ICI Homes standards while maintaining clear, proactive communication.

The position emphasizes safety, documentation, and on-site field work with some office duties, and requires a valid