Consumer Services Representative

Spectrum Brands Holdings; Sacramento (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Spectrum Brands Holdings is seeking a customer service professional to act as the primary contact for Remington consumer warranty and eCommerce sales. You will handle inbound calls, written and electronic communications, provide product information, and assist with problem resolution.

Responsibilities include processing returns and paperwork, entering data into the consumer database, and supporting daily operations across warranty and ecommerce activities.

Qualifications

• Bachelor’s degree or 1-2 years in customer service or equivalent experience.
• Excellent telephone and written communication skills.
• Strong organizational abilities and typing speed around 40 wpm.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle inbound consumer warranty/ecommerce sales calls.
• Resolve written and electronic communications.
• Process daily consumer return paperwork in consumer database.
• Process Consumer Checks received – Weekly.
• Web Orders on Hold – Accept or Reject – Daily.
• Process Chargebacks.
• Respond to Amazon/Bazaarvoice reviews – Daily.
• Respond to Amazon/Bazaarvoice Q&A’s – Daily.
• Team Product Training as needed.
• Resolve escalated calls/Backup for Manager.
• Resolve Team product questions as needed.
• Process Warranty Macro/Backup for Manager – Daily.

Skills

Excellent telephone and communication

Organizational skills

Typing 40 wpm

Multi-tasking

Fast-paced environment

Education

Bachelor’s degree or 1-2 years customer service

Job description

Spectrum Brands' Home & Personal Care (HPC) Appliances business participates on a global basis in small electric appliances, shave/groom appliances and beauty appliances. Our well-known brands include George Foreman®, Black+Decker®, Farberware®, Breadman®, Juiceman®, Russell Hobbs® and Remington®. Our products appeal to consumer trends for healthy eating, stay-at-home cooking, creating today's new hair style and much more. We distinguish our product offerings from the competition by employing forward thinking, innovative technologies matched with a strong understanding of consumer needs to bring to market high quality, superior products that delight the end user.

Job Summary

In this position, you will act as the primary contact for Remington consumer warranty as well as Remington eCommerce sales. Duties include: receiving and resolving incoming telephone, written, and electronic communications from consumers; providing product information and assisting with problem resolution, periodically receiving product returns and entering paperwork.

Primary Duties & Responsibilities

• Handle all inbound consumer warranty/ecommerce sales calls
• Resolve written and electronic communications
• Process daily consumer return paperwork in consumer database

Additional Duties and Responsibilities (time off phones)

• Process Consumer Checks received – Weekly
• Web Orders on Hold – Accept or Reject – Daily
• Process Chargebacks
• Respond to Amazon/Bazaarvoice reviews – Daily
• Respond to Amazon/Bazaarvoice Q&A’s – Daily
• Team Product Training as needed
• Resolve escalated calls/Backup for Manager
• Resolve Team product questions as needed
• Process Warranty Macro/Backup for Manager – Daily

Education and Experience Profile

Bachelor’s Degree or 1-2 years of customer service/contact experience, or equivalent relevant experience.

Required Skills

• Excellent telephone and communication skills (both oral and written)
• Organizational skills
• Computer and typing skills averaging 40 wpm
• Ability to multi-task
• Ability to work in a fast-paced, dynamic work environment

Work Environment

You will be working in a normal office environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.